Security Control Room Operator

FCS Security Services, Inc.; Beaver Dam (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

FCS Security Services, Inc. is seeking a Security Control Room Operator in Beaver Dam, Wisconsin. The role involves monitoring security systems, dispatching officers, and accurately documenting all events. Candidates should have strong communication skills and the ability to handle emergencies effectively.

This position requires maintaining control of equipment and responding to security needs promptly. Applicants will need to document interactions thoroughly and provide guidance during critical situations.

Qualifications

• Proficient in monitoring CCTV and alarm systems.
• Ability to respond effectively during emergencies.
• Strong communication skills.

Responsibilities

• Monitor CCTV and alarms, dispatch officers, and submit incident reports.
• Respond to security/alarm system alerts and emergencies.
• Document all events and maintain control of equipment and keys.

Job description

• The Security Control Room Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room
• Duties: monitor CCTV and alarms, dispatch officers, submit incident reports
• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders