Security Control Center Specialist – 24/7 Live Event Security

ASM Global; Long Beach (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Legends Global Long Beach Convention and Entertainment Center is seeking a Security Control Specialist to serve as the communication hub for security operations during events. You will monitor emergency lines, dispatch personnel, and support incident response to ensure a safe, smooth experience for guests and staff.

The role requires a valid BSIS Guard Card, 2+ years in security dispatch or control rooms, and strong communication under pressure.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• Valid BSIS Guard Card (California or equivalent).
• 2+ years in a security dispatch, control room, or front-line security operations role.
• Proficient with radio dispatch systems, surveillance tech, and MS Office.
• Excellent communication and interpersonal skills; calm under pressure during emergencies.

Responsibilities

• Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents.
• Dispatch appropriate security personnel and coordinate with police, fire, and medical services.
• Maintain records and logs of calls, dispatches, incidents, and responses.
• Serve as primary contact for employees entering the facility; enforce sign-in and wristband procedures.
• Assist in fire alarm procedures, evacuations, and incident communications.

Skills

Radio dispatch

Microsoft Office

Surveillance systems

Communication skills

Decision making

Customer service

Security operations

Education

High School Diploma or GED

Associate’s degree in Criminal Justice / Emergency Management

Tools

Radio dispatch systems

MS Office

Visitor management systems

Surveillance technologies

Job description

Legends Global Long Beach Convention and Entertainment Center is seeking a Security Control Specialist to serve as the communication hub for security operations during events. You will monitor emergency lines, dispatch personnel, and support incident response to ensure a safe, smooth experience for guests and staff.

The role requires a valid BSIS Guard Card, 2+ years in security dispatch or control rooms, and strong communication under pressure.