Security Command Center Operator M-F 4PM-12AM

Global Asset Security LLC; Marietta (GA); Presencial; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

Global Asset Security LLC is seeking a SOC Operator to monitor CCTV, coordinate field operations, and dispatch officers during a fixed 4pm–12am shift at client sites in Georgia. The role emphasizes vigilance, timely communication, and incident logging.

Strong multitasking, solid CCTV software experience, and dependable work ethic are essential; on-site work with potential for emergency responses.

Qualificações

• High school diploma or equivalent required.
• Associate degree in criminal justice or related field preferred.
• Experience in a command center, dispatch, or security control room desirable.
• Proficient in CCTV monitoring software and radio procedures.
• Multitask effectively with strong situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Responsabilidades

• CCTV monitoring across multiple client sites for suspicious activity.
• Track officer movements and statuses using GuardConnect or similar tools.
• Schedule officers, handle call-outs, and manage flex positions.
• Maintain professional radio communications with field officers.
• Dispatch security personnel to incidents and coordinate with law enforcement as needed.
• Elevate high-risk incidents per protocol and document all actions.
• Serve as a point of contact for clients during shifts and provide incident updates.

Conhecimentos

CCTV monitoring

Radio communications

Incident reporting

Situational awareness

Verbal and written communication

Independent work

Formação académica

High school diploma or equivalent

Associate degree in criminal justice or related field preferred

Ferramentas

GuardConnect

CCTV monitoring software

Descrição da oferta de emprego

Position Summary:

Global Asset Security is seeking a highly alert, professional, and detail-oriented Security Operations Center (SOC) Operator to join our team. The SOC Operator plays a critical role in ensuring the safety and security of our clients’ properties and personnel by monitoring CCTV systems, coordinating field operations, maintaining radio communications, and dispatching officers or law enforcement in response to incidents.

Key Responsibilities:

• CCTV Monitoring:
  Continuously monitor live video surveillance systems for suspicious or unauthorized activity across multiple client sites.
• Officer Activity Tracking:
  Track and verify the movements, patrols, and status updates of on-duty security officers using GuardConnect or other tracking software.
• Officer scheduling, flex position handling, call out handling
• Radio Communication:
  Serve as the central communication hub, maintaining clear and professional radio communication with all field officers.
• Dispatching & Incident Response:
  Dispatch security personnel to incidents, alarms, or service requests in real-time. Contact local law enforcement or emergency services when necessary.
• Escalation & Reporting:
  Immediately elevate high-risk incidents to supervisors or management as per protocol. Document all incidents and responses in detailed activity logs.
• Client Communication:
  Serve as a point of contact for clients during the shift. Provide incident updates, coordinate access, and ensure transparency and responsiveness.

Qualifications:

• High school diploma or equivalent required; associate degree in criminal justice or related field preferred.
• Prior experience in a command center, dispatch, or security control room environment is highly desirable.
• Proficient in CCTV monitoring software, radio communication procedures, and incident reporting systems.
• Ability to multitask in high-pressure situations with excellent situational awareness.
• Strong verbal and written communication skills.
• Dependable, punctual, and able to work independently with minimal supervision.

Working Conditions:

• This is a full-time, on-site role with a fixed schedule from 4pm-12am, Monday through Friday.
• Must be able to sit for extended periods and maintain focus on multiple screens.
• May be required to respond to emergency situations outside of regular hours as needed.

Global Asset Security is an equal opportunity employer. We value professionalism, integrity, and commitment to service in everything we do. Join us in delivering elite security solutions and protecting what matters most.