Contracts & Customer Success Administrator II

Mason Controls; Los Angeles (CA); On-site; USD 71,000 - 110,000; Full time

Job summary

Mason Controls in Sylmar, CA seeks a Customer Service Contract Administrator II to manage the customer relationship from quote through delivery. You will coordinate orders, review contracts, and support continuous improvement to ensure customer delight.

Strong Excel skills, ERP experience, and ITAR awareness are required. The role entails liaising across functional areas, ensuring timely commitments, and maintaining accurate forecasts and communication with customers.

Qualifications

• Bachelor's degree is required.
• Three (2) years of related experience required; more than 3 years preferred.
• Equivalent combination of education and experience may be considered.
• Strong computer skills including VLOOKUPs and Pivot tables in Excel.
• Working knowledge of ERP systems (Infor LN advantageous).

Responsibilities

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within Mason and the voice of Mason to the customer.
• Coordinate, negotiate, and communicate commitment dates on customer orders.
• Review customer contract requirements and assist in contract and terms and conditions negotiations.
• Be the right hand of the department leader, owning your accounts backward and forward to drive customer delight.
• Support the customer service team in continuous improvement.
• Ensure swift resolution of issues by fostering strong internal relationships and clear communication.
• Monitor customers' open orders and portals.
• Obtain, analyze, and report the customer's rolling forecasts.
• Manage customer scorecards to align with customer expectations.
• Coordinate timely execution of quotes for existing customers as required.
• Submit RFQ to quoting and develop pricing for approval.
• Provide timely responses to customer requests with commitments.
• File quotes, sales orders, and sales-related correspondence.
• Coordinate customer site visits.
• Operate within ITAR and export data restrictions.
• Other duties as assigned

Skills

Excel VLOOKUPs

Pivot tables

Communication

ERP systems

Multitasking

Education

Bachelor's degree

Tools

Infor LN ERP

Job description

Mason Controls in Sylmar, CA seeks a Customer Service Contract Administrator II to manage the customer relationship from quote through delivery. You will coordinate orders, review contracts, and support continuous improvement to ensure customer delight.

Strong Excel skills, ERP experience, and ITAR awareness are required. The role entails liaising across functional areas, ensuring timely commitments, and maintaining accurate forecasts and communication with customers.