Contracts & Customer Relations Administrator II

Mason; Los Angeles (CA); On-site; USD 71,000 - 110,000; Full time

Job summary

Mason in Los Angeles, CA is seeking a Customer Service Contract Administrator to be the interface between the customer and Mason's internal teams. You will manage the day-to-day relationship from quote to order, review contracts, negotiate terms, coordinate quotes, and drive customer delight while ensuring export compliance and timely delivery.

The role requires a Bachelor’s degree and a few years of relevant experience; strong Excel, ERP knowledge, and excellent communication are essential.

Qualifications

• Bachelor’s degree required.
• 2–3 years of related experience; more than 3 preferred.
• Strong Excel skills including VLOOKUPs and Pivot Tables.
• Excellent problem solving, decision making and communication.
• Working knowledge of ERP systems (Infor LN preferred).

Responsibilities

• Manage customer relationships from quote to delivery.
• Coordinate contract terms and customer requirements with internal teams.
• Serve as the voice of the customer within Mason.
• Monitor open orders and customer portals.
• Prepare rolling forecasts and manage customer scorecards.
• Coordinate RFQs and pricing approvals.
• Ensure export compliance and global trade restrictions.
• Support continuous improvement across the customer service team.

Skills

Excel VLOOKUPs

Pivot Tables

Problem Solving

Communication

ERP knowledge

Education

Bachelor's degree

Tools

Infor LN

Job description

Mason in Los Angeles, CA is seeking a Customer Service Contract Administrator to be the interface between the customer and Mason's internal teams. You will manage the day-to-day relationship from quote to order, review contracts, negotiate terms, coordinate quotes, and drive customer delight while ensuring export compliance and timely delivery.

The role requires a Bachelor’s degree and a few years of relevant experience; strong Excel, ERP knowledge, and excellent communication are essential.