Customer Contract Administrator: Drive Delight & Delivery

Mason; Chicago (IL); On-site; USD 71,000 - 110,000; Full time

Job summary

Mason is seeking a Customer Service Contract Administrator in Chicago, IL to manage day-to-day customer relationships from quote through delivery. You will serve as the liaison between the customer and Mason’s internal teams to ensure contractual requirements and delivery commitments are met.

The role requires a Bachelor's degree and 2–3 years of related experience; strong Excel skills (VLOOKUP, Pivot) and ERP knowledge (Infor LN) are advantageous.

Qualifications

• Bachelor's degree required.
• 2–3 years related experience required; more is preferred.
• Strong computer skills; able to run VLOOKUPs and Pivot tables in Excel.
• Excellent decision making and problem solving skills.
• Must communicate well verbally and in writing; capable of multitasking and improving processes.

Responsibilities

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within Mason and the voice of Mason to the customer.
• Manage several large accounts and assist with smaller accounts.
• Review contract requirements and assist in contract and terms negotiations; flow requirements to other functions.
• Own accounts and drive customer delight; support continuous improvement within the team.
• Ensure swift resolution of issues by coordinating with departments and maintaining clear communication.
• Monitor open orders and customer portals; analyze rolling forecasts.
• Coordinate, negotiate, and communicate commitment dates on orders.
• Coordinate timely execution of quotes for existing customers as required.
• Submit RFQs and develop pricing for approval; provide timely customer responses.
• File quotes, sales orders, and related correspondence; coordinate site visits.
• Operate within export compliance and ITAR restrictions.

Skills

VLOOKUP

Pivot tables

Excel

Oral & written communication

Problem solving

Education

Bachelor's degree

Tools

Infor LN

Job description

Mason is seeking a Customer Service Contract Administrator in Chicago, IL to manage day-to-day customer relationships from quote through delivery. You will serve as the liaison between the customer and Mason’s internal teams to ensure contractual requirements and delivery commitments are met.

The role requires a Bachelor's degree and 2–3 years of related experience; strong Excel skills (VLOOKUP, Pivot) and ERP knowledge (Infor LN) are advantageous.