Administrator II, Contracts

Mason; Chicago (IL); On-site; USD 71,000 - 110,000; Full time

Job summary

Mason is seeking a Customer Service Contract Administrator in Chicago, IL to manage day-to-day customer relationships from quote through delivery. You will serve as the liaison between the customer and Mason’s internal teams to ensure contractual requirements and delivery commitments are met.

The role requires a Bachelor's degree and 2–3 years of related experience; strong Excel skills (VLOOKUP, Pivot) and ERP knowledge (Infor LN) are advantageous.

Qualifications

• Bachelor's degree required.
• 2–3 years related experience required; more is preferred.
• Strong computer skills; able to run VLOOKUPs and Pivot tables in Excel.
• Excellent decision making and problem solving skills.
• Must communicate well verbally and in writing; capable of multitasking and improving processes.

Responsibilities

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within Mason and the voice of Mason to the customer.
• Manage several large accounts and assist with smaller accounts.
• Review contract requirements and assist in contract and terms negotiations; flow requirements to other functions.
• Own accounts and drive customer delight; support continuous improvement within the team.
• Ensure swift resolution of issues by coordinating with departments and maintaining clear communication.
• Monitor open orders and customer portals; analyze rolling forecasts.
• Coordinate, negotiate, and communicate commitment dates on orders.
• Coordinate timely execution of quotes for existing customers as required.
• Submit RFQs and develop pricing for approval; provide timely customer responses.
• File quotes, sales orders, and related correspondence; coordinate site visits.
• Operate within export compliance and ITAR restrictions.

Skills

VLOOKUP

Pivot tables

Excel

Oral & written communication

Problem solving

Education

Bachelor's degree

Tools

Infor LN

Job description

The Customer Service Contract Administrator is the internal interface between the customer and Mason’s functional areas to ensure customer needs, contractual requirements, and delivery requirements are met. This position is responsible for managing the day-to-day customer relationship, ensuring ‘Customer Delight’.

Position Duties

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within Mason and the voice of Mason to the customer.
• Manage several of our large accounts and assist with smaller accounts.
• Review customer contract requirements and provide assistance in contract and terms and conditions negotiations. Flow requirements to the other functional areas
• Be the right hand of the department leader, owning your accounts backward and forward to drive customer delight.
• Support the customer service team in continuous improvement.
• Ensures swift resolution of issues that the customer may encounter by fostering strong internal relationships with each department, ensuring clear communication and accountability is delivered so that problems are solved efficiently.
• Monitor customers’ open orders and customer portals.
• Obtain, analyze, and report the customer’s rolling, periodic forecast.
• Manage customer scorecard to ensure our reality matches the customers.
• Coordinate, negotiate, and communicate commitment dates on customer orders.
• Coordinate timely execution of quotes for existing customers as required.
• Submit Request for Quotation (RFQ) to quoting and develop pricing for approval
• Provide timely responses to customer requests with answers and commitments.
• File quotes, sales orders, and sales-related correspondence
• Coordinate customer site visits
• Operate within Export Compliance and Technical Data restrictions
• Other duties as assigned

Qualifications

Education & Experience:

• A minimum of a Bachelor's is required.
• Three (2) years of related experience is required; more than 3 years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
• Strong Computer Skills. Including the ability to run VLOOKUPs and Pivot tables in Excel
• Excellent Decision Making / Problem Solving Skills.
• Must be able to problem-solve, prioritize, and have the ability to multitask and continuously improve processes and capabilities.
• Must possess excellent oral and written communication, organizational, and troubleshooting skills.
• Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions.
• A working knowledge of ERP systems is required (Infor LN advantageous).

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required (maximum of 30lbs)
• Ability to uphold the stress of working in a busy and demanding office
• Regular, predictable attendance is required;

Pay Range Compensation: $71,000 - $110,000 annually

Others

This position requires the use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons as defined by ITAR. ITAR defines a US person as any individual who is granted U.S. citizenship. any individual who is granted U.S. permanent residence ("Green Card" holder); or. Any individual who is granted status as a "protected person" under 8 U.S.C 1324b(a)(3).

Mason prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law.