Contractor Support Specialist – Enterprise SaaS

Handshake; Georgia; Remote; USD 34,000 - 44,000; Part time

Job summary

Handshake is seeking a Support Specialist, Contractor to deliver email, phone, and video support for employer, student, and career services users. This 6-month contract may extend or convert to a permanent role based on fit.

You’ll handle complex troubleshooting, reports, and customer relationships for enterprise customers like Google and Cornell University. Work 40 hours per week during business hours, primarily via email and phone, with a focus on resolving tickets, tracking trends, and

Job description

Handshake is seeking a Support Specialist, Contractor to deliver email, phone, and video support for employer, student, and career services users. This 6-month contract may extend or convert to a permanent role based on fit.

You’ll handle complex troubleshooting, reports, and customer relationships for enterprise customers like Google and Cornell University. Work 40 hours per week during business hours, primarily via email and phone, with a focus on resolving tickets, tracking trends, and