Contract Support Specialist - Enterprise SaaS & AI

Handshake; Crystal Bay (NV); Remote; USD 34,000 - 55,000; Full time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide enterprise-level support to employers, students, and career services users. This 6-month contract offers potential extension or conversion based on fit.

You will handle technical inquiries, build strong relationships, and collaborate with cross-functional teams to improve the Handshake experience. Responsibilities include 40 hours per week during business hours, mainly via email and phone, with a focus on resolving complex issues,

Qualifications

• Ability to learn technical tools and concepts quickly.
• Excellent verbal and written communication skills.
• Based in the U.S. with regular, consistent availability.
• Comfort with change and ambiguity in a startup environment.

Responsibilities

• Provide email, phone, and video support to Handshake users.
• Resolve questions, bugs, and workflow issues with detailed responses.
• Maintain high standards for response and resolution times.
• Collaborate with Support, Success, Product, and Engineering teams.

Skills

Technical aptitude

Resilience

Teamwork

Communication

Results oriented

Empathy

Critical thinking

Curiosity

Growth mindset

Diversity & inclusion

Availability

Tools

Zendesk

Job description

Handshake is seeking a Support Specialist, Contractor to provide enterprise-level support to employers, students, and career services users. This 6-month contract offers potential extension or conversion based on fit.

You will handle technical inquiries, build strong relationships, and collaborate with cross-functional teams to improve the Handshake experience. Responsibilities include 40 hours per week during business hours, mainly via email and phone, with a focus on resolving complex issues,