Contract Support Specialist – Enterprise Tech & AI

Handshake; North Carolina; Remote; USD 52,000 - 76,000; Full time

Job summary

Handshake is seeking a Support Specialist, Contractor to provide high-quality email, phone, and video support to employers, students, and career services users. This 6-month contract may extend or convert based on fit and business needs.

You will analyze issues, troubleshoot workflows, and collaborate across teams to improve the user experience. Ideal candidates are located in the US (including NC), possess strong communication, technical aptitude, and a passion for helping people build their

Qualifications

• Experience in customer support or technical support roles.
• Ability to learn new tools and processes quickly.
• Strong written and verbal communication skills.
• Proven ability to manage multiple tickets and priorities.

Responsibilities

• Provide email and phone support to Handshake customers.
• Triage and troubleshoot technical issues and user questions.
• Document findings and assist with creating tailored responses for users.

Skills

Customer support

Technical troubleshooting

Email & phone support

Communication

Problem solving

Team collaboration

Attention to detail

Tools

ZenDesk

Job description

Handshake is seeking a Support Specialist, Contractor to provide high-quality email, phone, and video support to employers, students, and career services users. This 6-month contract may extend or convert based on fit and business needs.

You will analyze issues, troubleshoot workflows, and collaborate across teams to improve the user experience. Ideal candidates are located in the US (including NC), possess strong communication, technical aptitude, and a passion for helping people build their