Contract Enterprise Support Specialist (AI SaaS)

Handshake; Butlerville (IN); Remote; USD 30,000 - 47,000; Full time

Job summary

Handshake is seeking a Support Specialist, Contractor to deliver high-quality email, phone, and video support to employers, students, and career services users. The role focuses on troubleshooting, reporting, and guiding customers through complex workflows within a fast-paced enterprise SaaS environment.

The contractor will work 40 hours/week during business hours, with potential extension or conversion based on fit.

Qualifications

• Ability to learn technical tools quickly.
• Comfort with change and ambiguity in a fast-growing startup.
• Excellent verbal and written communication to explain complex topics.

Responsibilities

• Provide 40 hours/week of email and phone support during business hours.
• Handle 20–30 email tickets and ~10 phone calls daily on average.
• Collaborate with Support, Success, Product and Engineering teams to resolve issues.

Skills

Technical Aptitude

Resilience

Teamwork

Communication

Ownership

Growth Mindset

Diversity & Inclusion

EQ

Critical Thinking

Expertise & Curiosity

Growth Mindset

Coverage

Job description

Handshake is seeking a Support Specialist, Contractor to deliver high-quality email, phone, and video support to employers, students, and career services users. The role focuses on troubleshooting, reporting, and guiding customers through complex workflows within a fast-paced enterprise SaaS environment.

The contractor will work 40 hours/week during business hours, with potential extension or conversion based on fit.