Contractor: Service Product & Partner Manager (Remote)

SRS Acquiom Inc.; United States; Remote; USD 117,000 - 172,000; Full time

Benefits offered by this job

Day-one medical, dental, vision

401(k) with company match

Discretionary time off

Employer-paid life insurance

Employee Assistance Programs

Discounted pet insurance

Fitness credit

Pre-tax plans for dependent care

Job summary

SRS Acquiom is hiring a Contractor for Service Product and Partner Management (6+ months). This remote role within the United States focuses on shaping service and partner strategy for an enhanced payment alternative offering within the Clearinghouse flow.

You will manage the partner lifecycle end to end, coordinate with Finance, Product, Design, and PMO, and drive adoption and measurable outcomes while ensuring an exceptional shareholder experience.

Qualifications

• 3-5 years of Service product management experience — a demonstrated track record managing service-based products or offerings (not solely software features), including partner- or vendor-delivered services.
• Proven ability to drive strategy and execution end to end, from concept through launch and scale, with clear ownership of outcomes.
• Strong commercial and business acumen: comfortable with business cases, economics, terms, and negotiating with partners.
• Excellent partner and stakeholder management — partner-friendly and relationship-oriented, yet able to hold a firm line and persuade others to meet a high standard.
• Clear and concise communication, value and outcome focused
• Experience collaborating closely with product and design teams and translating customer needs into requirements.

Responsibilities

• Drive the service and partner strategy and evaluation.
• Own the partner lifecycle end to end: strategy, sourcing, evaluation (including running RFPs and screeners), selection, negotiation, onboarding, performance management, and renewal or replacement.
• Partner with the CFO (executive sponsor), Product & Design, and PMO to periodically review and refine that strategy, evaluate new opportunities for fit, and build the business case, project plan, and success metrics.
• Coordinate diligence and product demos with prospective partners and validate options against SRS Acquiom's criteria and the shareholder experience.
• Manage delivery of new partnerships — timelines, budget, and resources — and develop the processes to operationalize pilots and launches to market.
• Protect the learnings, criteria, and experience.
• Act as the steward of SRS Acquiom's strategy and standards, championing our criteria for an optimal shareholder experience and seamless implementation and in every partner conversation and decision.
• Keep the shareholder experience front and center — advocating for fully digital account opening that reuses already entered data, low account opening minimums, compelling rates, efficient partner review cycles, low administrative burden on SRS Acquiom and UX copy driven by the design team for optimal adoption.
• Own a clear evaluation framework (a lightweight product lifecycle / stage-gate) that moves partners through cross-functional review and approval in a consistent, repeatable way.
• Capture and codify what we learn (from this offering and the existing pilot) into durable requirements, playbooks, and evaluation tools, so institutional knowledge is retained and informs every future decision.
• Partner with Clearinghouse Product & Design
• Partner closely with the Clearinghouse product and design team, who own the user experience, to integrate partner offerings into the existing flow seamlessly and to a high experience bar.
• Work with the Clearinghouse product and design team to understand existing shareholder experiences, personas, and data, identify synergies with the new offering, and ensure strategic alignment and a smooth handoff wherever a new potential partner fits into the existing applications.
• Represent the voice of the shareholder with the Clearinghouse teams' learnings throughout, ensuring the end-to-end journey stays simple, fast, and trustworthy.
• Work cross-functionally, measure, and communicate
• Serve as the connective tissue across Finance, Legal, Compliance, Marketing, and Operations — aligning stakeholders, unblocking issues, and keeping the initiative moving quickly.
• Work with Legal and Compliance to structure partner relationships appropriately and to keep review cycles efficient, and with Marketing on shareholder-facing messaging that is clear, compliant, and on-brand.
• Develop and maintain adoption, conversion, and operational metrics, using quantitative and qualitative data to validate what is working and to know when to adjust the strategy.
• Keep the CFO, leadership, and internal stakeholders informed of strategy, goals, roadmap, and progress relevant to their roles.

Skills

Service product mgmt

Partnership management

Strategic planning

Vendor negotiations

Stakeholder management

Product collaboration

Job description

SRS Acquiom is hiring a Contractor for Service Product and Partner Management (6+ months). This remote role within the United States focuses on shaping service and partner strategy for an enhanced payment alternative offering within the Clearinghouse flow.

You will manage the partner lifecycle end to end, coordinate with Finance, Product, Design, and PMO, and drive adoption and measurable outcomes while ensuring an exceptional shareholder experience.