Contractor - Service Product and Partner Manager (6+ months)

SRS Acquiom Inc.; United States; Remote; USD 117,000 - 172,000; Full time

Benefits offered by this job

Day-one medical, dental, vision

401(k) with company match

Discretionary time off

Employer-paid life insurance

Employee Assistance Programs

Discounted pet insurance

Fitness credit

Pre-tax plans for dependent care

Job summary

SRS Acquiom is hiring a Contractor for Service Product and Partner Management (6+ months). This remote role within the United States focuses on shaping service and partner strategy for an enhanced payment alternative offering within the Clearinghouse flow.

You will manage the partner lifecycle end to end, coordinate with Finance, Product, Design, and PMO, and drive adoption and measurable outcomes while ensuring an exceptional shareholder experience.

Qualifications

• 3-5 years of Service product management experience — a demonstrated track record managing service-based products or offerings (not solely software features), including partner- or vendor-delivered services.
• Proven ability to drive strategy and execution end to end, from concept through launch and scale, with clear ownership of outcomes.
• Strong commercial and business acumen: comfortable with business cases, economics, terms, and negotiating with partners.
• Excellent partner and stakeholder management — partner-friendly and relationship-oriented, yet able to hold a firm line and persuade others to meet a high standard.
• Clear and concise communication, value and outcome focused
• Experience collaborating closely with product and design teams and translating customer needs into requirements.

Responsibilities

• Drive the service and partner strategy and evaluation.
• Own the partner lifecycle end to end: strategy, sourcing, evaluation (including running RFPs and screeners), selection, negotiation, onboarding, performance management, and renewal or replacement.
• Partner with the CFO (executive sponsor), Product & Design, and PMO to periodically review and refine that strategy, evaluate new opportunities for fit, and build the business case, project plan, and success metrics.
• Coordinate diligence and product demos with prospective partners and validate options against SRS Acquiom's criteria and the shareholder experience.
• Manage delivery of new partnerships — timelines, budget, and resources — and develop the processes to operationalize pilots and launches to market.
• Protect the learnings, criteria, and experience.
• Act as the steward of SRS Acquiom's strategy and standards, championing our criteria for an optimal shareholder experience and seamless implementation and in every partner conversation and decision.
• Keep the shareholder experience front and center — advocating for fully digital account opening that reuses already entered data, low account opening minimums, compelling rates, efficient partner review cycles, low administrative burden on SRS Acquiom and UX copy driven by the design team for optimal adoption.
• Own a clear evaluation framework (a lightweight product lifecycle / stage-gate) that moves partners through cross-functional review and approval in a consistent, repeatable way.
• Capture and codify what we learn (from this offering and the existing pilot) into durable requirements, playbooks, and evaluation tools, so institutional knowledge is retained and informs every future decision.
• Partner with Clearinghouse Product & Design
• Partner closely with the Clearinghouse product and design team, who own the user experience, to integrate partner offerings into the existing flow seamlessly and to a high experience bar.
• Work with the Clearinghouse product and design team to understand existing shareholder experiences, personas, and data, identify synergies with the new offering, and ensure strategic alignment and a smooth handoff wherever a new potential partner fits into the existing applications.
• Represent the voice of the shareholder with the Clearinghouse teams' learnings throughout, ensuring the end-to-end journey stays simple, fast, and trustworthy.
• Work cross-functionally, measure, and communicate
• Serve as the connective tissue across Finance, Legal, Compliance, Marketing, and Operations — aligning stakeholders, unblocking issues, and keeping the initiative moving quickly.
• Work with Legal and Compliance to structure partner relationships appropriately and to keep review cycles efficient, and with Marketing on shareholder-facing messaging that is clear, compliant, and on-brand.
• Develop and maintain adoption, conversion, and operational metrics, using quantitative and qualitative data to validate what is working and to know when to adjust the strategy.
• Keep the CFO, leadership, and internal stakeholders informed of strategy, goals, roadmap, and progress relevant to their roles.

Skills

Service product mgmt

Partnership management

Strategic planning

Vendor negotiations

Stakeholder management

Product collaboration

Job description

Contractor - Service Product and Partner Manager (6+ months)

Remote - United States

About SRS Acquiom

SRS Acquiom delivers the smartest way to run a deal™ through a platform and services designed to help deal parties manage complex M&A and loan agency transactions more efficiently.

Based in Denver, Colorado, with offices across the United States and in London and Amsterdam,SRS Acquiom supports transactions across North America and Europe. Our M&A services include professional shareholder representation, paying and escrow agent services, and online document solicitation and reporting. For loan and credit transactions, we provide independent Administrative Agent, Collateral Agent, Sub-Agent, and Successor Agent services.

Since 2007, SRS Acquiom has supported more than 11,500 transactions globally. By bringing efficiency, expertise, and purpose-built technology to complex financial transactions, we help sophisticated deal parties focus on building great businesses and maximizing value.

We’re equally committed to building careers as we are to building solutions. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk.

A few benefits our employees enjoy

• Day‑one coverage: medical, dental, and vision plans so you’re protected from the start
• A 401(k) with a 4% company match to keep your future on track
• Discretionary time off - take the time you need, when you need it
• Employer‑paid life insurance, with the option to add extra coverage for peace of mind
• Employee Assistance Programs for confidential support when life gets complicated
• Discounted pet insurance (because furry family members count, too)
• A fitness credit to back your health and wellness goals
• Pre‑tax plans for dependent care, transportation, and flexible spending

Position Summary

SRS Acquiom administers the distribution of merger proceeds to selling shareholders through Clearinghouse, our proprietary online experience. We are expanding the ways shareholders can put those proceeds to work — starting with a simple, low-risk cash and money market offering delivered through third-party partners, directly inside the Clearinghouse flow.

We are looking for a Service Product Manager and Partner Manager to own this offering: imagining the art of the possible of how we could holistically approach this, shaping the service and partner strategy, sourcing and managing partners, and partnering with Product & Design on continued research as well as carrying forward everything we have learned about the optimal user experience for what shareholders need to see value in an offering like this. This person is the guardian of our standards and the shareholder experience and will work closely with product, design and engineering to ensure potential partners can meet our desired experience and integration for a successful building of the experience to drive as much value for the company out of this offering as possible. This person will be commercially minded and partner-friendly, able to build strong, collaborative relationships with partners while keeping SRS Acquiom's criteria and the shareholder experience firmly in focus – and bringing the judgement and influence to align partners around the experience we want to create together.

Location: This position is either hybrid out of our Denver, CO office or a fully remote position from within the Continental United States.

If the candidate selected liveswithina 20-mile radius of our downtown Denver office, they will be classified as a hybrid employee and beginning September 8, 2026, working one day per week in office is expected. Beginning February 1, 2027, two days per week in the office will be expected.

If the candidate selected livesoutsidea 20-mile radius the Denver office, they will be classified as a fully remote employee and in-person onsite visits to the Denver headquarters will be required on average three times per year.

Compensation: The hourly range for this position is between $85.00 and $125.00, depending on experience level. This is a contract role.

Primary Responsibilities

Drive the service and partner strategy and evaluation

• Quickly learn and organize documentation, data and learnings on the current vision and strategy for SRS Acquiom's enhanced payment alternative offering and where it’s headed next.
• Own the partner lifecycle end to end: strategy, sourcing, evaluation (including running RFPs and screeners), selection, negotiation, onboarding, performance management, and renewal or replacement.
• Partner with the CFO (executive sponsor), Product & Design, and PMO to periodically review and refine that strategy, evaluate new opportunities for fit, and build the business case, project plan, and success metrics.
• Coordinate diligence and product demos with prospective partners and validate options against SRS Acquiom's criteria and the shareholder experience.
• Manage delivery of new partnerships — timelines, budget, and resources — and develop the processes to operationalize pilots and launches to market.

Protect the learnings, criteria, and experience

• Act as the steward of SRS Acquiom's strategy and standards, championing our criteria for an optimal shareholder experience and seamless implementation and in every partner conversation and decision.
• Keep the shareholder experience front and center — advocating for fully digital account opening that reuses already entered data, low account opening minimums, compelling rates, efficient partner review cycles, low administrative burden on SRS Acquiom and UX copy driven by the design team for optimal adoption.
• Own a clear evaluation framework (a lightweight product lifecycle / stage-gate) that moves partners through cross-functional review and approval in a consistent, repeatable way.
• Capture and codify what we learn (from this offering and the existing pilot) into durable requirements, playbooks, and evaluation tools, so institutional knowledge is retained and informs every future decision.

Partner with Clearinghouse Product & Design

• Partner closely with the Clearinghouse product and design team, who own the user experience, to integrate partner offerings into the existing flow seamlessly and to a high experience bar.
• Work with the Clearinghouse product and design team to understand existing shareholder experiences, personas, and data, identify synergies with the new offering, and ensure strategic alignment and a smooth handoff wherever a new potential partner fits into the existing applications.
• Represent the voice of the shareholder with the Clearinghouse teams' learnings throughout, ensuring the end-to-end journey stays simple, fast, and trustworthy.

Work cross-functionally, measure, and communicate

• Serve as the connective tissue across Finance, Legal, Compliance, Marketing, and Operations — aligning stakeholders, unblocking issues, and keeping the initiative moving quickly.
• Work with Legal and Compliance to structure partner relationships appropriately and to keep review cycles efficient, and with Marketing on shareholder-facing messaging that is clear, compliant, and on-brand.
• Develop and maintain adoption, conversion, and operational metrics, using quantitative and qualitative data to validate what is working and to know when to adjust the strategy.
• Keep the CFO, leadership, and internal stakeholders informed of strategy, goals, roadmap, and progress relevant to their roles.

Required Qualifications & Skills

• 3-5 years of Service product management experience — a demonstrated track record managing service-based products or offerings (not solely software features), including partner- or vendor-delivered services.
• Proven ability to drive strategy and execution end to end, from concept through launch and scale, with clear ownership of outcomes.
• Strong commercial and business acumen: comfortable with business cases, economics, terms, and negotiating with partners.
• Excellent partner and stakeholder management — partner-friendly and relationship-oriented, yet able to hold a firm line and persuade others to meet a high standard.
• Clear and concise communication, value and outcome focused
• Experience collaborating closely with product and design teams and translating customer needs into requirements.

Desired Characteristics

• Direct or close collaboration with user research
• Detail-oriented
• Naturally curious
• Thoughtful communicator
• Self-motivated and directed
• Craves feedback

Physical Requirements/Special Demands

• Must be able to work standard business hours, with occasional schedule flexibility to support participant research sessions
• Travel may be necessary, up to 10% of year

We are unable to sponsor or take over sponsorship of employment visas. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship to move forward in the hiring process.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without advanced notice.

With respect to its programs, services, activities, and employment practices, SRS Acquiom Inc. assesses qualified individuals without regard to their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or the provision of auxiliary aids should be directed to Human Resources.

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.