Contractor Partnerships Lead — PRO Services

Floor & Decor Holdings Inc.; Des Moines (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Sales Support role in Des Moines to build relationships with professional customers and grow their business. You will work with PROs in-store, manage calls and orders, and promote PRO benefits and credit solutions while collaborating with store teams.

The role requires strong communication, knowledge of Floor & Decor products, and the ability to travel up to 20% to PRO job sites with the Pro Services Manager.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate PRO customers about our PRO business to expand participation.
• Promote PRO Credit Solutions and the PRO Premier Rewards Program.
• Coordinate PRO Customers in-store activities and participate in store initiatives.
• Travel to customer and PRO job sites with the Pro Services Manager to present Floor & Decor benefits.

Skills

Customer service

Sales

CRM (Salesforce)

Communication

Bilingual (Spanish)

Education

High School diploma or equivalent

Associate degree or higher (plus)

Tools

Salesforce

Job description

Floor & Decor Holdings Inc. is seeking a PRO Sales Support role in Des Moines to build relationships with professional customers and grow their business. You will work with PROs in-store, manage calls and orders, and promote PRO benefits and credit solutions while collaborating with store teams.

The role requires strong communication, knowledge of Floor & Decor products, and the ability to travel up to 20% to PRO job sites with the Pro Services Manager.