Contract Technical Writer: User Guides & Release Notes

ServiceTitan; United States; On-site; USD 110,208,000 - 165,312,000; Full time

Job summary

ServiceTitan is seeking a Contract Technical Writer to support the Documentation team backlog, producing engaging content to help both internal and external customers self-solve.

The role covers creating new material, editing existing docs, and producing release notes for rollouts. Length up to 6 months, full-time, collaborating with product teams and subject matter experts to ensure quality content.

Qualifications

• 3–4 years of professional writing in a fast-paced tech environment.
• Bachelor's degree in English, Technical Communications, CS, Creative Writing or equivalent.
• Proficient with Google Suite, JIRA/Confluence, Contentful.

Responsibilities

• Support all documentation tasks in the Docs team backlog, including creating new content and editing existing documentation as needed.
• Revise other help content as directed by the technical writing manager, including internal documentation to assist our internal support team.
• Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content.
• Collaborate with product managers, subject matter experts, support teams, and others to ensure documentation is correct and meets style guidelines.

Skills

Technical writing

Documentation

Education

Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

Tools

Google Suite

JIRA/Confluence

Contentful

Job description

ServiceTitan is seeking a Contract Technical Writer to support the Documentation team backlog, producing engaging content to help both internal and external customers self-solve.

The role covers creating new material, editing existing docs, and producing release notes for rollouts. Length up to 6 months, full-time, collaborating with product teams and subject matter experts to ensure quality content.