Technical Writer (Contract)

ServiceTitan; Glendale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

ServiceTitan is seeking aContract Technical Writer for a six-month position. The role involves supporting the Documentation team by creating and revising content that enables users to troubleshoot and use the product effectively.

Ideal candidates should have 3-4 years of professional writing experience and a Bachelor's degree in a relevant field. Proficiency in Google Suite, JIRA, and Contentful is required, with a focus on collaborating with team members for quality assurance.

Qualifications

• 3 to 4 years of experience in professional writing for end-user/internal documentation.
• Ability to work in a fast-paced tech environment.
• Bachelor's degree in a relevant field.

Responsibilities

• Support documentation tasks in the backlog, including creating and editing content.
• Revise help content as directed by the technical writing manager.
• Conduct peer reviews and provide feedback for consistency and quality.
• Collaborate with team members to ensure documentation accuracy and adherence to style guidelines.

Skills

Professional writing (help, FAQs, documentation)

Technical skills in Google Suite

Proficient in JIRA/Confluence

Experience with content authoring tools (Contentful)

Education

Bachelor's degree in English, Technical Communications, Computer Science, or Creative Writing

Tools

Google Suite

JIRA

Confluence

Contentful

Job description

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Job Description

Technical Writer (Contract) - Up to 6 months, full time.

ServiceTitan is looking for a contract technical writer to support the Documentation team backlog, including creating engaging content that helps our internal and external customers excel at self-sufficiency when using or troubleshooting the product. Includes other doc-oriented tasks as requested by the Documentation team manager, such as producing release notes and other customer-facing help material to support rollouts and other needs.

Contract length: up to 6 months

Required

Experience: 3 to 4 years of professional writing end-user/internal documentation (help, FAQs, related documentation) in a fast-paced tech environment

Education: Bachelor's degree in English, Technical Communications, Computer Science, Creative Writing or equivalent

Technical skills: Proficient in Google Suite (Drive, Docs), JIRA/Confluence, and component-based authoring tools such as Contentful

Responsibilities

Support all documentation tasks in the Docs team backlog, including create new content and edit existing documentation as needed

Revise other help content as directed by the technical writing manager, including but not limited to internal documentation to assist our internal support team

Conduct peer reviews of other team members and provide actionable feedback to ensure consistency and quality assurance across all content

Work and collaborate with the technical writing team, product managers, subject matter experts, support teams, and other members of the org to ensure all documentation is correct and meets style guidelines as set by the writing team.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location