Contract Technical Writer: End-User Docs & Release Notes

ServiceTitan; Glendale (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

ServiceTitan is seeking aContract Technical Writer for a six-month position. The role involves supporting the Documentation team by creating and revising content that enables users to troubleshoot and use the product effectively.

Ideal candidates should have 3-4 years of professional writing experience and a Bachelor's degree in a relevant field. Proficiency in Google Suite, JIRA, and Contentful is required, with a focus on collaborating with team members for quality assurance.

Qualifications

• 3 to 4 years of experience in professional writing for end-user/internal documentation.
• Ability to work in a fast-paced tech environment.
• Bachelor's degree in a relevant field.

Responsibilities

• Support documentation tasks in the backlog, including creating and editing content.
• Revise help content as directed by the technical writing manager.
• Conduct peer reviews and provide feedback for consistency and quality.
• Collaborate with team members to ensure documentation accuracy and adherence to style guidelines.

Skills

Professional writing (help, FAQs, documentation)

Technical skills in Google Suite

Proficient in JIRA/Confluence

Experience with content authoring tools (Contentful)

Education

Bachelor's degree in English, Technical Communications, Computer Science, or Creative Writing

Tools

Google Suite

JIRA

Confluence

Contentful

Job description

ServiceTitan is seeking aContract Technical Writer for a six-month position. The role involves supporting the Documentation team by creating and revising content that enables users to troubleshoot and use the product effectively.

Ideal candidates should have 3-4 years of professional writing experience and a Bachelor's degree in a relevant field. Proficiency in Google Suite, JIRA, and Contentful is required, with a focus on collaborating with team members for quality assurance.