Contract & Order Review Specialist

Valence; West Springfield (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long term Disability

401(K)-3% Match

Holiday Pay

Job summary

Valence is seeking an order entry associate to review POs, communicate with customers and departments, and resolve order-related issues. You will respond to inquiries by phone and email, locate quality system documentation, and coordinate with other departments to ensure timely resolutions.

The role requires following procedures, entering and releasing orders, and maintaining a safe work environment. Flexibility for overtime is expected in a team-oriented setting.

Qualifications

• Review customer Purchase Orders and related documents.
• Communicate with customers and other departments to resolve incoming order issues.
• Respond to incoming phone calls and emails from customers looking for job order status.
• Locate and understand relevant Quality system documentation in the computer system.
• Coordinate with other Valence departments to answer and resolve customer inquiries and problems.
• Understand and follow company procedures by correctly filling out checklists and notification of superior for all other paperwork problems.
• Order enters customer jobs and releases to appropriate department.
• Competently process paperwork with little or no supervision.
• Maintain a clean, safe work environment.
• Demonstrates a “High degree of Craftsmanship” which qualifies them to review and enter unusually difficult work competently.
• The employee is expected to possess a degree of “teamwork attitude” exhibited as a “can do demeanor” and flexibility such as a willingness to work overtime, etc.
• Other duties as assigned.

Responsibilities

• Review customer Purchase Orders and related documents.
• Communicate with customers and other departments to resolve incoming order issues.
• Respond to incoming phone calls and emails from customers looking for job order status.
• Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.

Job description

Valence is seeking an order entry associate to review POs, communicate with customers and departments, and resolve order-related issues. You will respond to inquiries by phone and email, locate quality system documentation, and coordinate with other departments to ensure timely resolutions.

The role requires following procedures, entering and releasing orders, and maintaining a safe work environment. Flexibility for overtime is expected in a team-oriented setting.