Customer Service Representative

Quaker Houghton; Conshohocken (Montgomery County); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Quaker Houghton is seeking an order processing specialist to review, process, and follow up on customer inquiries via multiple channels, including EDI and phone. You will maintain performance metrics for accuracy and volume, communicate pricing, confirmations, and shipping status, and proactively manage open order reports for internal teams and customers.

The role emphasizes updating customer data, handling Return Authorizations with appropriate approvals, and performing other related tasks as

Responsibilities

• Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives.
• Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate.
• Provide timely customer communications including pricing information, order confirmation and shipping status.
• Proactively review open order reports and information, providing documentation to customers, plants or sales as requested.
• Process and monitor Return Authorizations; obtain approvals for changes to customer information and special accommodations.
• Own, manage, maintain and update customer data and files.
• Other responsibilities as assigned.

Job description

Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status. Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales. Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations. Own, manage, maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.

Job Description

Review, process and follow up on orders and inquiries by telephone, fax, internet, EDI and correspondence from customers and Technical Sales Representatives. Maintain established performance metrics for order accuracy, volume of entries, phone volume and error rate. Responsible for timely customer communications including but not limited to pricing information, order confirmation and shipping status. Proactively review open order reports and information, providing documentation as requested to customers, manufacturing plants or sales. Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations. Own, manage, maintain and update customer data and files. Other job responsibilities and requirements that may be assigned.