Customer Support Specialist — Growth & Impact

Wipro; Jefferson City (MO); On-site; USD 37,000 - 39,000; Full time

Job summary

Wipro Limited is seeking a customer service professional to handle incoming calls and resolve issues promptly and professionally. You will maintain empathy, build rapport, and document details in our call tracking system while ensuring adherence to KPIs.

The role offers a compensation range of $27–$28 per hour with standard benefits and eligibility for time off, subject to state laws and company policy.

Responsibilities

• Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
• Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services as needed
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Ensure service delivered to our customer meets contractual KPIs
• Participate in activities designed to improve customer satisfaction and business performance

Job description

Wipro Limited is seeking a customer service professional to handle incoming calls and resolve issues promptly and professionally. You will maintain empathy, build rapport, and document details in our call tracking system while ensuring adherence to KPIs.

The role offers a compensation range of $27–$28 per hour with standard benefits and eligibility for time off, subject to state laws and company policy.