Technical Support Specialist - Entry Level

Wipro; Tampa (FL); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leave options

Job summary

Wipro Limited is seeking a skilled Support Specialist to provide effective technical support and resolve client issues, ensuring adherence to SLAs. The role involves handling inquiries via phone and email, documenting information, and escalating when needed.

Candidates should be prepared to deliver high-quality service, update knowledge bases, and maintain comprehensive logs. The position offers standard benefits including medical and dental coverage, disability insurance, paid time off, and

Qualifications

• Mandatory Skills: Prod Quality & Complaint Mgt. (Med Device).

Responsibilities

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Skills

Prod Quality & Complaint Mgt.

Job description

Wipro Limited is seeking a skilled Support Specialist to provide effective technical support and resolve client issues, ensuring adherence to SLAs. The role involves handling inquiries via phone and email, documenting information, and escalating when needed.

Candidates should be prepared to deliver high-quality service, update knowledge bases, and maintain comprehensive logs. The position offers standard benefits including medical and dental coverage, disability insurance, paid time off, and