Customer Support Agent - Technical Helpdesk

Wipro Ltd.; Tampa (FL); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

Disability insurance

Job summary

Wipro Limited is seeking an experienced customer support professional to provide effective technical support for client processes. You will field incoming requests via phone and email, document issues, and ensure resolutions meet contract SLAs while maintaining high-quality service.

Responsibilities include troubleshooting, updating knowledge bases, and escalating serious issues when required. The role emphasizes operational excellence and consistent customer satisfaction across the account.

Qualifications

• Claims processing is mandatory.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and customer service skills.

Responsibilities

• Answer client inquiries via phone and email in a courteous manner.
• Document and track issues and resolutions.
• Follow standard processes to resolve queries within SLAs.
• Update knowledge bases and self-help documents.
• Escalate unresolved issues to team leaders as needed.

Skills

Claims processing

Job description

Wipro Limited is seeking an experienced customer support professional to provide effective technical support for client processes. You will field incoming requests via phone and email, document issues, and ensure resolutions meet contract SLAs while maintaining high-quality service.

Responsibilities include troubleshooting, updating knowledge bases, and escalating serious issues when required. The role emphasizes operational excellence and consistent customer satisfaction across the account.