Customer Order & Support Specialist

Wipro Technologies; California (MO); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Leave options

Job summary

Wipro Limited is seeking a customer support specialist to provide effective technical assistance, handling client inquiries via calls and email, and resolving issues within defined SLAs. You will document interactions, use knowledge bases, and escalate when needed to ensure resolution and high customer satisfaction.

The role includes product support, troubleshooting, and maintaining logs with a focus on service quality; post-offer screening and equal employment opportunity statements are noted

Qualifications

• Mandatory skills: voice fulfilment.
• Experience in customer support via calls and emails.

Responsibilities

• Field incoming help requests via telephone and email.
• Document user information and issues.
• Reference knowledge bases to resolve queries within SLAs.
• Escalate serious issues to Team Leader when needed.
• Maintain call logs and accurate records of interactions.

Skills

Voice fulfilment

Tools

Tracking software

Job description

Wipro Limited is seeking a customer support specialist to provide effective technical assistance, handling client inquiries via calls and email, and resolving issues within defined SLAs. You will document interactions, use knowledge bases, and escalate when needed to ensure resolution and high customer satisfaction.

The role includes product support, troubleshooting, and maintaining logs with a focus on service quality; post-offer screening and equal employment opportunity statements are noted