Contract Lifecycle Manager — Hybrid & Impact

Skytron LLC; Grand Rapids (MI); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Annual Bonus

Paid time off

401(k) and profit sharing

Tuition reimbursement

Wellness program

Onsite gym

Hybrid work arrangement

Family-owned environment

Job summary

Skytron LLC in Grand Rapids, MI is seeking a detail-oriented Service Contract Administrator to oversee Skytron's service contract portfolio from creation to renewal and audit, ensuring accuracy, compliance, and timely execution.

You will collaborate with Sales, Service, Finance, and Customer Service to ensure billing accuracy, revenue recognition, and contract integrity while maintaining dashboards and KPIs to monitor renewals, utilization, and profitability. Hybrid work arrangement is offered.

Qualifications

• Degree in Business, Operations, Finance, or related field preferred.
• 3–5 years of experience in service administration, contract administration, operations, or business process analysis.
• Experience with ERP systems (IFS preferred).
• Strong analytical, organizational, and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Excellent communication and cross-functional collaboration abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage the service contract lifecycle by creating, maintaining, renewing, amending, and auditing service contracts to ensure accurate coverage, service delivery, billing, and compliance with company policies
• Partner with Finance, Accounting, Sales, and Service to ensure contract billing, renewals, invoicing, warranty validation, reimbursements, and revenue recognition activities are completed accurately and on time
• Serve as the primary point of contact for contract-related matters, partnering with Sales, Customer Service, Service Administration, Technical Support, Finance, and Management to resolve issues and maintain contract integrity
• Maintain dashboards, KPIs, and contract reporting to monitor renewals, utilization, profitability, compliance, and operational performance, providing actionable business insights
• Identify opportunities to improve contract workflows, standardize processes, and optimize contract data, pricing, and business rules to enhance accuracy, compliance, and operational efficiency
• Handle other duties and responsibilities as periodically assigned or requested

Skills

Analytical skills

Organizational skills

Problem-solving

Communication

Cross-functional collaboration

Multitasking

Education

Associate's or Bachelor's degree in Business, Operations, Finance, or related field

Tools

Excel (Advanced)

IFS ERP

Job description

Skytron LLC in Grand Rapids, MI is seeking a detail-oriented Service Contract Administrator to oversee Skytron's service contract portfolio from creation to renewal and audit, ensuring accuracy, compliance, and timely execution.

You will collaborate with Sales, Service, Finance, and Customer Service to ensure billing accuracy, revenue recognition, and contract integrity while maintaining dashboards and KPIs to monitor renewals, utilization, and profitability. Hybrid work arrangement is offered.