Service Contract Administrator

Skytron LLC; Grand Rapids (MI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Annual bonus

Paid vacation

401(k) and profit sharing

Tuition reimbursement

Wellness program

Onsite gym

Hybrid work arrangement

Family-owned environment

Job summary

Skytron LLC in Grand Rapids, MI, seeks a detail-oriented Service Contract Administrator to oversee its service contract portfolio from creation to renewal and audit, ensuring accuracy, compliance, and revenue recognition. You will collaborate with Sales, Service, Finance, and Customer Service to maintain contract integrity and data quality.

You will develop dashboards and reports, monitor renewals and profitability, and identify process improvements to drive efficiency.

Qualifications

• Bachelor's or Associate degree in business/operations/finance preferred.
• 3–5 years of experience in service/contract administration or operations.
• Experience with ERP systems (IFS preferred) and strong Excel skills.
• Ability to understand technical details and coordinate with internal/external stakeholders.
• Strong analytical, organizational, and problem-solving abilities.
• Excellent communication and cross-functional collaboration.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage the service contract lifecycle: create, maintain, renew, amend, and audit service contracts to ensure coverage, delivery, billing, and compliance.
• Coordinate with Finance, Accounting, Sales, and Service to ensure billing, renewals, invoicing, warranty validation, and revenue recognition are accurate and timely.
• Serve as the primary contacts for contract-related matters across departments and resolve issues to maintain contract integrity.
• Maintain dashboards, KPIs, and contract reporting to monitor renewals, utilization, profitability, compliance, and performance.
• Identify opportunities to improve contract workflows and standardize processes for better data, pricing, and business rules.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication

Cross-functional collaboration

Education

Associate's or Bachelor's degree in Business/Operations/Finance

Tools

ERP systems (IFS)

Advanced Excel

Job description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

• Comprehensive health benefits (medical, dental, vision) starting on day one
• Annual Bonus
• Paid vacation, personal days, and holidays
• 401(k) and profit sharing
• Tuition reimbursement
• Employee wellness program
• Onsite gym
• A supportive, family-owned work environment
• Hybrid work arrangement

What You'll Do

As a Service Contract Administrator, you will oversee the administration and governance of Skytron's service contract portfolio, ensuring agreements are accurately established, maintained, renewed, and executed. You'll partner with Sales, Service, Finance, and Customer Service to maintain contract integrity, support billing accuracy and revenue recognition, and drive operational efficiency. In this role, you will:

• Manage the service contract lifecycle by creating, maintaining, renewing, amending, and auditing service contracts to ensure accurate coverage, service delivery, billing, and compliance with company policies
• Partner with Finance, Accounting, Sales, and Service to ensure contract billing, renewals, invoicing, warranty validation, reimbursements, and revenue recognition activities are completed accurately and on time
• Serve as the primary point of contact for contract-related matters, partnering with Sales, Customer Service, Service Administration, Technical Support, Finance, and Management to resolve issues and maintain contract integrity
• Maintain dashboards, KPIs, and contract reporting to monitor renewals, utilization, profitability, compliance, and operational performance, providing actionable business insights
• Identify opportunities to improve contract workflows, standardize processes, and optimize contract data, pricing, and business rules to enhance accuracy, compliance, and operational efficiency
• Handle other duties and responsibilities as periodically assigned or requested

What You'll Bring

We're looking for a detail-oriented professional who can manage competing priorities with sound judgment while building strong relationships across departments. The ideal candidate will:

• Communicate clearly, seek understanding, and encourage feedback while exhibiting a high level of professionalism
• Follow work instructions, procedures, and company policies with strong attention to detail
• Maintain a productive schedule, timeline, and goals, while acting proactively and using sound judgment
• Demonstrate a desire to assist others, promoting positive behavior with internal and external customers
• Be consistently punctual and dependable in attendance

Qualifications

• Associate's or Bachelor's degree in Business, Operations, Finance, or a related field preferred
• 3–5 years of experience in service administration, contract administration, operations, or business process analysis
• Experience with ERP systems (IFS preferred)
• Ability to understand technical details and interpret them as necessary to coordinate and communicate with internal and external stakeholders
• Strong analytical, organizational, and problem-solving skills
• Advanced Microsoft Excel skills
• Excellent communication and cross-functional collaboration abilities
• Ability to manage multiple priorities in a fast-paced environment

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.