Contract Operations Leader (Hybrid) — SAP & Icertis

Grainger; Lake Forest (IL); Hybrid; USD 95,000 - 158,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO 18 days

Company holidays 6

401(k) match 6%

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling

Maternity leave 14 weeks

Paid parental leave

Job summary

Grainger is seeking a Supervisor, Contracts Specialists, to lead a team responsible for Grainger's contract operations and ensure compliant administration of sell-side agreements. This hybrid role requires 3 days in the Lake Forest, IL or Chicago, IL offices, supporting business needs and effective contract processes.

You will oversee drafting, approvals, activations, and lifecycle maintenance, partnering with Legal to address non-standard language and risk, while driving process improvements

Qualifications

• Bachelor's Degree or equivalent experience required.
• 3+ years' experience in contracting, contract operations, compliance, legal operations, or related experience.
• 1+ years' experience in leading employees, projects, workflows, training, or process execution preferred.
• Experience with contract processes, sales and legal policies, contract terms and conditions, and standard operating procedures to review, route, document, and maintain contracts.
• Experience supervising day-to-day employee activities or a departmental process, including allocating work, managing competing priorities, driving accountability, providing coaching and feedback.
• Experience making independent tactical decisions on defined matters, applying documented guidelines, and escaping strategic or high-risk issues.
• Experience organizing work, communicating clearly, and managing time-sensitive deliverables.
• Experience analyzing workflow or performance data and supporting continuous-improvement actions.
• Experience working in SAP & Icertis to support contract-related processes and records.

Responsibilities

• Supervise day-to-day team member activities and the Customer Contract departmental process, including assignment and prioritization.
• Coach, train, develop, and provide timely feedback to team members; support onboarding and cross-training.
• Monitor goals and metrics for accuracy, cycle time, service levels, productivity, and service experience.
• Review and approve work; ensure documentation and approvals are accurate and escalate non-standard matters to Legal.
• Oversee contract drafting, review, activation, and lifecycle maintenance across templates and amendments.
• Partner with Legal on custom agreements and non-standard language; ensure proper routing and escalation.
• Lead process improvements to alleviate pain points and increase efficiency and standardization.

Skills

Leadership

Contracting experience

Process improvement

Cross-functional collaboration

Data-driven decision making

Time management

Communication

Education

Bachelor's degree or equivalent experience

Tools

SAP

Icertis

Job description

Grainger is seeking a Supervisor, Contracts Specialists, to lead a team responsible for Grainger's contract operations and ensure compliant administration of sell-side agreements. This hybrid role requires 3 days in the Lake Forest, IL or Chicago, IL offices, supporting business needs and effective contract processes.

You will oversee drafting, approvals, activations, and lifecycle maintenance, partnering with Legal to address non-standard language and risk, while driving process improvements