Contract Lifecycle Manager - Renewals & Success

SHI International; Northern (KY); Hybrid; USD 65,000 - 125,000; Full time

Job summary

SHI International is seeking a Lifecycle Advisor to manage contract lifecycles, subscriptions, and commercial matters for assigned customers. You will partner with sales, customer success, operations, finance, and partners to ensure accurate, timely, and compliant execution while driving renewal and retention.

You will own end-to-end lifecycle events, advise on obligations, pricing, and entitlements, and mitigate risks with a data-driven mindset, aiming for long-term customer value and trust.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Technology, Sales, Marketing, or a related field required.
• Equivalent combination of education and relevant professional experience may be considered.
• Master's degree in Business Administration (MBA), Finance, Management, or a related discipline preferred.
• Certifications in Contract Management, Customer Success, Project Management, Vendor Management, or Licensing Programs preferred.
• Experience with CRM, ERP, subscription management, contract lifecycle management (CLM), or customer success platforms preferred.
• Industry-specific certifications related to technology, cloud services, software licensing, or commercial program management preferred.
• Continuing education or professional development coursework in customer lifecycle management, negotiation, business operations, or account management preferred.

Responsibilities

• Serve as the account manager and trusted advisor for contractual, subscription, and commercial matters across assigned customers.
• Act as the subject matter expert on customer agreements, purchasing programs, subscription models, contract structures, amendments, and renewals.
• Assist Customer Success Managers with end-to-end management of the customer lifecycle, from onboarding through renewal and expansion opportunities.
• Project manage customer financial and contractual events, including renewals, anniversaries, consumption reviews, amendments, upgrades, downgrades, and transitions.
• Ensure accurate, timely, and compliant execution of contracts, pricing, ordering, invoicing, and entitlement activities.
• Proactively plan and execute retention and renewal strategies to support long-term customer success and continuity.

Skills

Analytical Thinking

Consultative Mindset

Attention to Detail

Communication

Proactive Ownership

Customer Focus

Time & Priority Management

Adaptability

Cross-Functional Collaboration

Governance & Documentation

Education

Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Information Technology, Sales, Marketing, or related field

MBA preferred

Certifications in Contract Management

Tools

Word

Excel

PowerPoint

Outlook

CRM systems

ERP systems

Billing/Contract tools

Business intelligence tools

Job description

SHI International is seeking a Lifecycle Advisor to manage contract lifecycles, subscriptions, and commercial matters for assigned customers. You will partner with sales, customer success, operations, finance, and partners to ensure accurate, timely, and compliant execution while driving renewal and retention.

You will own end-to-end lifecycle events, advise on obligations, pricing, and entitlements, and mitigate risks with a data-driven mindset, aiming for long-term customer value and trust.