Information Technology Aide 972

Global Service Resources; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance at discounted rate

5 paid sick days after 90 days

Job summary

Global Service Resources is seeking a contractor in Los Angeles for an Information Technology Aide role. The position is temporary for 12 months with a pay rate of $20–$22 per hour. Responsibilities include providing basic IT support, managing tickets, and performing routine system tasks.

The role requires 2 years IT clerical experience, strong problem-solving and communication skills, and a high school diploma. E-Verify compliance and potential extension are noted.

Qualifications

• 2 years of clerical IT environment experience.
• Knowledge of user account administration.
• Experience with first-level IT support and troubleshooting.
• Telephone and email customer support experience.
• Strong documentation and reporting skills.
• Ability to log, route, update, and close support tickets.

Responsibilities

• Provide basic IT support and routine systems assistance.
• Identify, track, document, research, and resolve IT issues and support tickets.
• Escalate high-priority issues when needed.
• Perform routine system testing and production tasks.
• Validate user manuals, procedures, and training materials.
• Operate office printers and high-speed commercial printers.
• Install, configure, maintain, and troubleshoot computers, printers, cabling, and other hardware.
• Lift office supplies and equipment weighing up to 20 lbs.

Skills

Customer service

Problem-solving

Communication

Troubleshooting

Ticket handling

Documentation

Collaboration

Confidential data handling

Education

High school diploma or equivalent

Job description

Global Service Resources is looking for a contractor in Los Angeles. Job Title: Information Technology Aide 972 Location: Los Angeles, CA 90012 Assignment type: Temporary - 12 months w/ high chance of extension or hire Pay rate: $20-$22/hour.

Description

• Provide basic IT support and routine systems assistance.
• Identify, track, document, research, and resolve IT issues and support tickets.
• Escalate high-priority issues when needed.
• Perform routine system testing and production tasks.
• Validate user manuals, procedures, and training materials.
• Operate office and high-speed commercial printers.
• Install, configure, maintain, and troubleshoot computers, printers, cabling, and other hardware.
• Lift office supplies and equipment weighing up to 20 lbs.

Qualifications

• Knowledge of customer service, problem-solving, and decision-making.
• Strong organizational, communication, and troubleshooting skills.
• Experience troubleshooting hardware and software issues.
• 2 years of clerical experience in an IT environment, including desktop software or high-speed commercial printer operations.
• High school diploma or equivalent.
• Knowledge of user account administration.
• Ability to log, route, update, and close support tickets.
• Experience with first-level IT support and troubleshooting.
• Telephone and email customer support experience.
• Ability to handle confidential information securely.
• Experience requesting SFTP accounts and transferring/verifying files.
• Ability to manage recurring, deadline-driven tasks.
• Strong documentation and reporting skills.
• Ability to collaborate with developers, managers, and IT teams.

LOS ANGELES COUNTY HAS A VERY RIGOROUS INTERVIEW/HIRING/ON-BOARDING PROCESS DUE TO THE CONFIDENTIALITY OF THE POSITION. PLEASE NOTE THAT INTERVIEWS AND BACKGROUND CHECKS MAY TAKE 2 TO 6 WEEKS ALTOGETHER.

Note: You will not receive the same benefits as a direct County employee. You will be eligible for Health Insurance at a Discounted Rate and 5 paid Sick Days after 90 days of employment.

E-Verify: All employees are required to comply with E-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E-Verify electronically verifies employment eligibility by comparing information provided on the I-9 form to records in the DHS and SSA databases. E-Verify check will be conducted, and the successful candidate must pass the E-Verify check.

About Us

Global Service Resources is a national recruiter for IT professionals and Healthcare professionals throughout the continental United States. We specialize in government and private short term, per diem, and long-term contracts. We are located in Burbank, CA and take great pride in offering the best paying contract positions on the market! We make a great team! Let us get you to work!