Contract IT Helpdesk Technician – On-Site, Windows & Security

Ontic; Creedmoor (NC); On-site; USD 28,000 - 39,000; Part time

Benefits offered by this job

Medical insurance

PTO

401K with match

Annual bonus program

9/80 schedule

Volunteer opportunities

Mental health support

Professional development

Referral program

Job summary

Ontic is seeking a Temporary IT Helpdesk Support Technician (Contract) to join our Creedmoor, NC facility. You will report to the Director of IT and work onsite, handling frontline IT support in a highly regulated environment.

This temporary role supports our IT team for up to two months, with potential extension based on business needs. The ideal candidate has US citizenship or residency, a relevant IT degree or experience, strong troubleshooting, cybersecurity awareness, and excellent

Qualifications

• Must be a US citizen or legal resident
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)
• Computer troubleshooting and application/user support
• Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve
• Communicate effectively with all levels of management and staff, both technical and non-technical users
• Must be a self-starter with strong organizational skills
• Foundational knowledge of Windows operating systems and hardware troubleshooting
• Strong awareness of cybersecurity best practices
• Excellent documentation and communication skills
• Ability to follow strict policies and procedures
• Potential participation in on-call rotation

Responsibilities

• Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments. Maintain, update records, and tickets using ServiceDesk
• Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies
• Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements
• Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software
• Assist with user account provisioning, access controls, and Active Directory management
• Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks
• Deploy and support systems within classified or controlled-access environments (as permitted by clearance level)
• Perform patch management, antivirus updates, and endpoint security monitoring
• Escalate incidents following established incident response and security procedures
• Support audits and compliance checks by maintaining accurate technical records

Skills

US Citizenship

IT Degree

Troubleshooting

Problem Solving

Communication

Self-starter

Organizational Skills

Windows OS

Cybersecurity

Documentation

Policy Adherence

On-call

Education

IT/CS Degree

Job description

Ontic is seeking a Temporary IT Helpdesk Support Technician (Contract) to join our Creedmoor, NC facility. You will report to the Director of IT and work onsite, handling frontline IT support in a highly regulated environment.

This temporary role supports our IT team for up to two months, with potential extension based on business needs. The ideal candidate has US citizenship or residency, a relevant IT degree or experience, strong troubleshooting, cybersecurity awareness, and excellent