Contract IT Helpdesk Specialist — Frontline Support

Motive Holding Companies LLC; Fountain Valley (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A progressive technology firm is looking for a candidate for a 3-month contract helpdesk position. Responsibilities include installing and supporting hardware/software, troubleshooting issues, and providing customer support. The ideal applicant has a BA/BS degree and experience with Sage 500, along with strong communication skills. This role offers an opportunity to grow under the guidance of experienced IT management while ensuring the smooth operation of the company's digital infrastructure.

Qualifications

• Experience in a help-desk environment with help desk tools.
• Strong knowledge of network protocols such as DNS, DHCP, VPN.
• Documenting how calls were addressed and remediated.

Responsibilities

• Install and implement new hardware, software, and applications.
• Provide first and second-level helpdesk support and ticket management.
• Troubleshoot and resolve hardware and software problems timely.
• Manage hardware procurement and security access issues.
• Document and maintain process and software documentation.

Skills

Communication skills

Analytical problem-solving

Multitasking

Customer-service orientation

Education

BA, BS preferred

Tools

Sage 500

Windows

O365

Job description

A progressive technology firm is looking for a candidate for a 3-month contract helpdesk position. Responsibilities include installing and supporting hardware/software, troubleshooting issues, and providing customer support. The ideal applicant has a BA/BS degree and experience with Sage 500, along with strong communication skills. This role offers an opportunity to grow under the guidance of experienced IT management while ensuring the smooth operation of the company's digital infrastructure.