Remote Bilingual Customer Experience Specialist

Music & Arts; Frederick (MD); On-site; USD 22,041 - 23,419; Full time

Job summary

A leading retail company in Maryland is seeking a Call Center Representative to assist with customer inquiries and provide sales support. Candidates must possess a high school diploma or GED, with at least two years of office experience preferred. Bilingual proficiency in English and Spanish is valued, along with strong phone and customer service skills. The position offers a pay rate of $16-17/hr, commensurate with experience. This role requires reliable attendance and the ability to work overtime during peak seasons.

Qualifications

• Minimum two years' experience working in an office environment required.
• Bilingual proficiency in English and Spanish (verbal and written) preferred.
• Reliable attendance and willingness to work seasonal overtime required.

Responsibilities

• Handle incoming calls from customers, affiliates, and retail stores regarding rental accounts.
• Provide timely problem resolution for customers through research and assistance tickets.
• Practice and present suggestive selling to customers during calls.

Skills

Bilingual proficiency in English and Spanish

Call Center experience

Excellent phone and customer service skills

Superior analytical skills

Proficiency in Microsoft Outlook and Word

Intermediate understanding of Excel

Mathematical aptitude

Time management skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A leading retail company in Maryland is seeking a Call Center Representative to assist with customer inquiries and provide sales support. Candidates must possess a high school diploma or GED, with at least two years of office experience preferred. Bilingual proficiency in English and Spanish is valued, along with strong phone and customer service skills. The position offers a pay rate of $16-17/hr, commensurate with experience. This role requires reliable attendance and the ability to work overtime during peak seasons.