Contract Help Desk Coordinator - Fast-Paced IT Support

TRG; Westlake (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

TRG is seeking a Contract Helpdesk Coordinator in Westlake, OH to handle incoming emails and tickets for desktops, laptops, and mobile devices. You will document resolutions to maintain customer satisfaction and support the internal team in a fast-paced environment.

Responsibilities include ticket management, system updates, building shipping labels, and coordinating with vendors. A high school diploma and strong communication skills are required; 75% stationary work, may require flexible hours.

Qualifications

• High school diploma or equivalent is mandatory.
• Excellent oral and written communication skills to maximize client responsiveness.
• Well-developed interpersonal skills to maximize vendor responsiveness.
• Excellent problem-solving skills and attention to detail.
• Proficient in Microsoft 365 (Word, Excel, Teams, Outlook).
• Knowledge of ServiceNow is a plus.

Responsibilities

• Support for system updates.
• Device new order status.
• Ticket management on behalf of end users.
• Ensure all open issues and requests are resolved in the time frame designated for each client and maintain progress and resolutions in the system.
• Ability to make outbound calls to verify information or questions when needed.
• Support the internal team to work exception tickets with mobility vendors.
• Generating Return Shipping Labels as needed.
• Working within multiple customer/internal platforms.

Skills

Organized

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft 365

ServiceNow

Job description

TRG is seeking a Contract Helpdesk Coordinator in Westlake, OH to handle incoming emails and tickets for desktops, laptops, and mobile devices. You will document resolutions to maintain customer satisfaction and support the internal team in a fast-paced environment.

Responsibilities include ticket management, system updates, building shipping labels, and coordinating with vendors. A high school diploma and strong communication skills are required; 75% stationary work, may require flexible hours.