Desktop Support Specialist — Fast-Paced IT Troubleshooter

HCLTech

Lima (OH)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Holidays

Job summary

HCLTech in Lima, Ohio is seeking an IT Support Technician to deliver hands-on hardware troubleshooting, field service, and customer-focused consulting. You will troubleshoot desktops, laptops, and peripherals, repair hardware, and support users with on-site and remote assistance.

The role requires strong communication, technical aptitude, and the ability to operate in a dynamic facility. A background check, valid driver’s license, and willingness to travel are required; competitive benefits are

Qualifications

Must have strong customer service, consulting, and training skills.
Experience troubleshooting and repairing desktop and laptop hardware.
Basic understanding of networks, Intel servers, and telecom systems.
Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.
Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
Strong Windows troubleshooting skills.
Strong macOS troubleshooting skills (Big Sur and above).
Excellent problem-solving and critical-thinking abilities.
Strong written and verbal communication skills.
Self-motivated with ability to work independently.
Detail- and process-oriented mindset.
Ability to walk long distances across large facilities.
Background security check pass.
Valid driver’s license and reliable transportation.

Responsibilities

Troubleshoot and repair desktop and laptop hardware in the field or related environments.
Provide strong customer service and consultative support to users.
Assist with training and onboarding of customers on basic IT processes and tools.
Coordinate with ticketing systems and service teams to resolve incidents efficiently.