Contract Enterprise Support Engineer (6 mo)

Handshake; Texas; Remote; USD 34,000 - 55,000; Full time

Job summary

Handshake currently seeks a Support Specialist (Contractor) to provide enterprise-level support to employers, students, and career services users. This 6‑month role involves handling technical questions, building reports, and guiding users through complex workflows.

You will collaborate with multiple teams to improve the customer experience and support operations. The position requires excellent communication skills, a detail-oriented mindset, and the ability to work a full-time schedule

Qualifications

• Excellent verbal and written communication skills.
• Ability to troubleshoot complex product workflows and provide step-by-step guidance.
• Willingness to work a full-time 40-hour week on a contractor basis.

Responsibilities

• Provide email, phone, and video support to Handshake users.
• Troubleshoot technical issues and assist with custom reports and workflows.
• Collaborate with Support, Success, Product, and Engineering teams.
• Maintain high-quality and timely responses while building customer relationships.

Skills

Communication

Problem solving

Tools

Zendesk

Job description

Handshake currently seeks a Support Specialist (Contractor) to provide enterprise-level support to employers, students, and career services users. This 6‑month role involves handling technical questions, building reports, and guiding users through complex workflows.

You will collaborate with multiple teams to improve the customer experience and support operations. The position requires excellent communication skills, a detail-oriented mindset, and the ability to work a full-time schedule