Contract Customer Service Rep – AR Support & Admin

UniFirst; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is hiring a Customer Service Representative for an 18‑month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales team.

The role emphasizes accounts receivable tasks, professional communication, and accurate data entry, with on‑the‑job training and a 5‑day work week, weekends off.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Must be able to lift up to 25 pounds and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication

Data entry

Education

High School diploma

Tools

Microsoft Office

Outlook

Excel

Job description

UniFirst is hiring a Customer Service Representative for an 18‑month contract to cover a leave of absence. You will serve as a liaison between customers and the company, handling inquiries by phone or email and supporting the Sales team.

The role emphasizes accounts receivable tasks, professional communication, and accurate data entry, with on‑the‑job training and a 5‑day work week, weekends off.