Contract Customer Service Rep - AR Support & Growth

UniFirst; Fort Wayne (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

On the job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in Fort Wayne, IN is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as the liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales team.

Responsibilities include accounts receivable tasks, data entry, and delivering excellent service to customers and colleagues. On-the-job training and access to UniFirst's Learning Center support your development as you assist with

Qualifications

• Two years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirstâs escalation process.
• Partner and provide administrative support to UniFirstâs Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Communication

Team player

Data entry

Education

High School Diploma

GED

Tools

Microsoft Office

Job description

UniFirst in Fort Wayne, IN is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. You will serve as the liaison between customers and UniFirst, handling inquiries by phone or email and supporting the Sales team.

Responsibilities include accounts receivable tasks, data entry, and delivering excellent service to customers and colleagues. On-the-job training and access to UniFirst's Learning Center support your development as you assist with