18-Month Contract Customer Service Rep: AR & Admin Support

UniFirst; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

RRSP

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role acts as a crucial liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The position offers on-the-job training, a 5-day work week with weekends off, and a robust benefits package including health Insurance and tuition reimbursement.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Time management and organizational skills with attention to detail.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

MS Office

Communication Skills

Team Player

Education

High School diploma or GED

Tools

Microsoft Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative for an 18-month contract to cover a leave of absence. The role acts as a crucial liaison between customers and the company, handling inquiries by phone or email and supporting the Sales Department.

The position offers on-the-job training, a 5-day work week with weekends off, and a robust benefits package including health Insurance and tuition reimbursement.