Contract Customer Experience Specialist

Kedia Corporation; Levittown (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Kedia Corporation in Levittown, PA is seeking a Customer Service Representative to handle inquiries, process orders, and resolve billing issues. The role focuses on accurate information exchange, recording interactions, and ensuring customer satisfaction.

You'll work with diverse teams to address complaints, verify details, and communicate results of claim investigations or adjustments. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• Experience in customer service or call center environments is preferred.
• Strong communication and interpersonal skills.
• Ability to document details of inquiries, complaints, and actions taken.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Skills

Active Listening

Service Orientation

Negotiation

Reading Comprehension

Critical Thinking

Written Expression

Tools

Autodialers

Automated attendant systems

ACD

Scanners

CRM software

Excel

Job description

Kedia Corporation in Levittown, PA is seeking a Customer Service Representative to handle inquiries, process orders, and resolve billing issues. The role focuses on accurate information exchange, recording interactions, and ensuring customer satisfaction.

You'll work with diverse teams to address complaints, verify details, and communicate results of claim investigations or adjustments. Strong communication and problem-solving skills are essential for success in this fast-paced environment.