Customer Experience Specialist (HI)

Kedia Corporation; Pearl City (HI); On-site; USD 36,000 - 54,000; Full time

Job summary

Kedia Corporation in Pearl City, Hawaii is seeking a Customer Service Representative to handle inquiries, process orders, and assist customers with product and service information.

This role emphasizes accurate record-keeping, courteous problem solving, and coordinating with internal teams to resolve issues and ensure timely billing and service updates.

You will review inquiries, resolve disputes, and maintain records of interactions to support high-quality customer experiences.

Qualifications

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Automated attendant systems

Automatic call distributor ACD

Scanners

Telephone caller identification

Job description

Kedia Corporation in Pearl City, Hawaii is seeking a Customer Service Representative to handle inquiries, process orders, and assist customers with product and service information.

This role emphasizes accurate record-keeping, courteous problem solving, and coordinating with internal teams to resolve issues and ensure timely billing and service updates.

You will review inquiries, resolve disputes, and maintain records of interactions to support high-quality customer experiences.