Customer Service & Sales Support Specialist

Kennicott Brothers Co; Chicago (IL); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Kennicott Brothers Co. is seeking a Customer Service Representative to support house accounts and walk-in customers in a fast-paced environment.

You will manage inquiries, process transactions, and help upsell opportunities while maintaining strong customer relationships. The role emphasizes accurate record-keeping in the CRM system and collaboration with sales and product teams to improve service offerings.

Formación

• Experience in customer service, sales, or related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsabilidades

• Provide high-quality customer service to house accounts and walk-in customers.
• Handle inquiries with accurate information and solutions.
• Assist with transactions, orders, and purchases for a smooth experience.
• Record customer feedback and share insights with sales/product teams.
• Maintain accurate customer records in the CRM system.

Conocimientos

Customer service

Sales

Communication

Multitasking

Educación

High school diploma

Herramientas

CRM systems

POS systems

Microsoft Office

Descripción del empleo

Kennicott Brothers Co. is seeking a Customer Service Representative to support house accounts and walk-in customers in a fast-paced environment.

You will manage inquiries, process transactions, and help upsell opportunities while maintaining strong customer relationships. The role emphasizes accurate record-keeping in the CRM system and collaboration with sales and product teams to improve service offerings.