Contract Customer Experience Lead - Growth & Funnels

Citadel; Bowling Green (KY); On-site; USD 83,000 - 130,000; Part time

Job summary

Citadel in Bowling Green, KY is seeking a contract Customer Service Manager to drive leadership initiatives and own the customer engagement lifecycle. You will lead brand voice across cold calls, captions, and campaigns, and own the funnel from first click to close.

You’ll bring collaboration, a fast-paced Citadel mindset, and a Bachelor’s degree or equivalent experience. Expect clear, tidy documentation and a schedule that respects contract boundaries.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Judgment seasoned by at least 8 years of real consequences.
• Clarity of thought that shows up in tidy documentation.

Responsibilities

• Carry the brand voice into every cold call and every caption.
• Own the funnel from first click to closed-won, top to bottom.
• Decode why KY buyers say yes and double down on it.
• Sharpen the Customer Service Manager value prop for each vertical we touch.
• Find the impact-driven hook that makes Bowling Green, KY prospects lean in.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Chase the sales marketing whitespace no rep in KY has worked.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.

Skills

Collaborative mindset

Teamwork

Fast-paced work

Documentation clarity

Education

Bachelor's degree in a related field

Equivalent practical experience

Job description

Citadel in Bowling Green, KY is seeking a contract Customer Service Manager to drive leadership initiatives and own the customer engagement lifecycle. You will lead brand voice across cold calls, captions, and campaigns, and own the funnel from first click to close.

You’ll bring collaboration, a fast-paced Citadel mindset, and a Bachelor’s degree or equivalent experience. Expect clear, tidy documentation and a schedule that respects contract boundaries.