Customer Experience Manager – Flagstaff | Growth & Brand Voice

Energy Innovation Corp; Flagstaff (AZ); On-site; USD 114,000 - 159,000; Full time

Benefits offered by this job

Full benefits

Flexible hours in Flagstaff

Job summary

Citadel in Flagstaff, AZ is seeking a Customer Service Manager who rewrites the script to drive real results and customer delight.

You will build landing pages that convert curiosity into demos, guide AZ partners through co-marketing, and bridge gaps in Service Hub during handoffs.

Join a team that values candid energy, brand voice, and growth—where managed priorities and cultural awareness help you stand out. This role also offers rolling interviews and room to grow.

Qualifications

• Ability to manage competing priorities under tight deadlines.
• Cultural awareness that colleagues rely on.
• Judgment to distinguish a fire drill from a real fire.
• Hands-on experience with customer journey mapping workflows and tooling.
• Familiarity with De-escalation and ServiceNow in real-world settings.
• Knowledge Base Management and related tools or frameworks.

Responsibilities

• Build landing pages that turn curiosity into demo bookings.
• Walk AZ partners through co-marketing they'll say yes to.
• Identify the HubSpot Service Hub gap that's leaking deals at handoff.
• Carry the brand voice into every cold call and every caption.
• Bridge SLA Management reporting and the story your CMO needs to hear.
• Grow Citadel's solutions-focused footprint one earned introduction at a time.

Skills

Prioritization under deadlines

Cultural awareness

Fire drill judgment

Customer journey mapping

De-escalation

ServiceNow

Knowledge base management

Tools

HubSpot Service Hub

Job description

Citadel in Flagstaff, AZ is seeking a Customer Service Manager who rewrites the script to drive real results and customer delight.

You will build landing pages that convert curiosity into demos, guide AZ partners through co-marketing, and bridge gaps in Service Hub during handoffs.

Join a team that values candid energy, brand voice, and growth—where managed priorities and cultural awareness help you stand out. This role also offers rolling interviews and room to grow.