Call Center Manager: Growth & Strategy Leader (Bowling Green, KY)

Fortive; Bowling Green (KY); Hybrid; USD 85,000 - 128,000; Full time

Benefits offered by this job

Full benefits

Job summary

Fortive in Bowling Green, KY is hiring a Call Center Manager to lead a growth-focused team and own territory planning. You will set clear targets, manage performance, and drive strategic initiatives across sales and marketing channels.

You will also coordinate upsell efforts, integrate omnichannel support, and rely on Change Management data to craft compelling narratives for leadership. A local network in Bowling Green will be key to renewals and partnerships.

Qualifications

• KY sensibility or genuine curiosity about this market.
• Comfort being measured against a clear manager bar.
• Calm under the boldly-pragmatic chaos a manager role tends to generate.
• Pattern recognition earned across many sales marketing engagements.
• Reliable, accountable, and committed to following through.
• Sound instincts for reading a room you've never been in before.
• Demonstrated comfort presenting to manager leadership.

Responsibilities

• Provide a territory plan the Call Center Manager crew can actually run.
• Wire Upselling and Omnichannel Support together so marketing hands sales clean leads.
• Mine Change Management data for the deeply-curious story that wins the room.
• Keep Bowling Green renewals on track by owning the timeline.
• Cultivate referral channels and strategic partnerships in Bowling Green.

Skills

KY market

Managerial bar

Calm under pressure

Pattern recognition

Accountable

Room reading

Leadership presentation

Job description

Fortive in Bowling Green, KY is hiring a Call Center Manager to lead a growth-focused team and own territory planning. You will set clear targets, manage performance, and drive strategic initiatives across sales and marketing channels.

You will also coordinate upsell efforts, integrate omnichannel support, and rely on Change Management data to craft compelling narratives for leadership. A local network in Bowling Green will be key to renewals and partnerships.