Customer Service Manager

Energy Innovation Corp; Flagstaff (AZ); On-site; USD 114,000 - 159,000; Full time

Benefits offered by this job

Full benefits

Flexible hours in Flagstaff

Job summary

Citadel in Flagstaff, AZ is seeking a Customer Service Manager who rewrites the script to drive real results and customer delight.

You will build landing pages that convert curiosity into demos, guide AZ partners through co-marketing, and bridge gaps in Service Hub during handoffs.

Join a team that values candid energy, brand voice, and growth—where managed priorities and cultural awareness help you stand out. This role also offers rolling interviews and room to grow.

Qualifications

• Ability to manage competing priorities under tight deadlines.
• Cultural awareness that colleagues rely on.
• Judgment to distinguish a fire drill from a real fire.
• Hands-on experience with customer journey mapping workflows and tooling.
• Familiarity with De-escalation and ServiceNow in real-world settings.
• Knowledge Base Management and related tools or frameworks.

Responsibilities

• Build landing pages that turn curiosity into demo bookings.
• Walk AZ partners through co-marketing they'll say yes to.
• Identify the HubSpot Service Hub gap that's leaking deals at handoff.
• Carry the brand voice into every cold call and every caption.
• Bridge SLA Management reporting and the story your CMO needs to hear.
• Grow Citadel's solutions-focused footprint one earned introduction at a time.

Skills

Prioritization under deadlines

Cultural awareness

Fire drill judgment

Customer journey mapping

De-escalation

ServiceNow

Knowledge base management

Tools

HubSpot Service Hub

Job description

A Customer Service Manager who only follows the script will be bored at Citadel; we want the one who rewrites it for AZ. Bring the refreshingly-candid energy and 8 years; Citadel brings $114,000 - $159,000, a Flagstaff base, and room to grow into more.

Key Responsibilities

• Build landing pages that turn Flagstaff curiosity into demo bookings
• Walk AZ partners through co-marketing they'll say yes to
• Sniff out the HubSpot Service Hub gap that's leaking deals at handoff
• Carry the brand voice into every cold call and every caption
• Bridge SLA Management reporting and the story your CMO needs to hear
• Grow Citadel's solutions-focused footprint one earned introduction at a time

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines
• A knack for Cultural Awareness that colleagues quietly come to rely on
• The judgment to distinguish a fire drill from an actual fire
• Hands-on experience with modern Customer Journey Mapping workflows and tooling
• Working understanding of both De-escalation and ServiceNow in real-world settings
• Familiarity with Knowledge Base Management and related tools or frameworks

At Citadel, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Flagstaff, AZ and beyond. Giving and receiving direct feedback is a skill we practice openly across every level.

The team in Flagstaff is interviewing on a rolling basis, so early applicants get noticed first.

Benefits

• your benefits are full,
• your hours flex to match life in Flagstaff, AZ