Contract Account Director: Lead Major Web Platform Overhaul

Monks; Los Angeles (CA); On-site; USD 200,579,000 - 229,233,000; Full time

Job summary

Monks is seeking an Account Director in Los Angeles for a contract role through the end of 2026. You will lead the day-to-day client partnership, aligning internal teams to deliver strategic and creative solutions for a major tech client.

The role requires strong leadership, problem-solving, and the ability to manage complex SOWs and pricing models. You will drive UX strategy, oversee timelines and milestones, and coordinate cross-functional teams across Content Strategy, UX Design, Copy, and

Qualifications

• 7+ years of experience in a fast-paced client-side or agency environment leading marketing programs and strategic initiatives.
• Experience leading complex, large-scale website redesign or platform overhaul projects (specifically with tools like Rainfocus, Swoogo, or similar event/registration platforms).
• Demonstrated experience navigating and aligning multiple, high-level client stakeholders across different teams (e.g., Marketing, Product, Events) to drive unified strategic decisions.
• Proven ability to manage complex Statements of Work (SOWs), develop pricing models for multi-phase projects, and provide rigorous financial oversight and reporting throughout a project lifecycle.
• A self-starter with excellent written and verbal communication skills, analytical problem-solving abilities, and extreme attention to detail.
• A tech-forward mindset with a strong foundation in AI literacy and an openness to leverage emerging technologies to optimize creative and operational workflows.

Responsibilities

• Lead day-to-day client relationship, build trusted partnerships, align internal teams around a unified approach, oversee key initiatives.
• Drive program scope, timelines, cross-functional alignment, and clear communication cadences for delivery.
• Lead UX strategy for web platform transition, oversee timeline, milestones, and deliverables with Content Strategy, UX Design, Copy, Production.
• Build pricing models and SOWs for subsequent phases, provide financial oversight; ensure alignment with parallel workstreams.
• Synthesize strategic inputs into cohesive narratives, ensure briefs and outputs meet business goals.
• Identify organic growth opportunities within the client organization and expand projects into longer-term programs.

Skills

Project leadership

Stakeholder management

SOW management

Financial oversight

Communication skills

AI literacy

Rainfocus

Swoogo

Tools

Rainfocus

Swoogo

Job description

Monks is seeking an Account Director in Los Angeles for a contract role through the end of 2026. You will lead the day-to-day client partnership, aligning internal teams to deliver strategic and creative solutions for a major tech client.

The role requires strong leadership, problem-solving, and the ability to manage complex SOWs and pricing models. You will drive UX strategy, oversee timelines and milestones, and coordinate cross-functional teams across Content Strategy, UX Design, Copy, and