Tech Account Director — Growth & Delivery (Contract)

Firewood Marketing, Inc.; United States; On-site; USD 96,000 - 110,000; Full time

Job summary

Monks is seeking an Account Director to lead day-to-day relationships with a large tech client, guiding strategy, creative, and delivery teams to meet business goals. You will partner with client stakeholders and internal teams to ensure proactive, structured guidance and timely, high-quality work.

The ideal candidate brings 7+ years in fast-paced client-side or agency marketing, strong English communication, cross-functional experience, and a proactive, problem-solving mindset in a global

Qualifications

• 7+ years experience in a fast paced client side or agency marketing team
• Experience managing clients, ideally experience working with high-tech clients
• Must be a self-starter who can operate in a constantly evolving team environment
• Excellent written communication skills with an extreme attention to detail
• Seasoned at managing multiple complex projects simultaneously
• A knack for unraveling complex problems and processes in an easy to understand way
• Must have excellent problem solving and analysis skills with presentation development skills
• Experience in project management with substantial cross-functional interaction and a demonstrated ability to work successfully in a virtual global environment
• Experience in developing detailed project proposals and estimates, and tracking utilization against project budgets
• Skilled communicator with strong written and verbal communication skills in English, including both professional and casual style of communication
• Proficient in Google docs, slides, sheets or equivalent (e.g., Word, PowerPoint, Excel)
• A tech-forward mindset with a strong foundation in AI literacy

Responsibilities

• Lead the day-to-day client relationship, managing communications and building strong, trusted partnerships.
• Develop a deep understanding of the client’s business, priorities, and goals to provide proactive, structured guidance and anticipate needs.
• Align internal teams around a unified approach to the partnership and work.
• Partner with clients and internal teams to define program approaches, scopes, and timelines.
• Guide cross-functional teams across strategy, creative, production, and data to deliver high-quality work on time, on budget, and to specification.
• Synthesize inputs from strategy, creative, and data teams into clear, cohesive stories for senior and executive audiences.
• Ensure insights and recommendations are actionable, address client needs, and connect directly to business goals.
• Ensure briefs clearly articulate the client’s business challenge, objectives, and measures of success.
• Champion strong strategic and creative ideas, guide teams throughout development and execution, and ensure the final work delivers against the brief and client goals.
• Partner with strategy and data teams to understand the effectiveness of the work and translate insights into clear recommendations.
• Apply learnings to strengthen future briefs, creative solutions, and client programs.
• Own account documentation, communication cadences, and stakeholder alignment.
• Maintain transparency, streamline ways of working, proactively resolve challenges, and foster effective collaboration across teams.
• Identify and support organic growth opportunities within the client organization, helping expand existing projects into broader, longer-term programs.

Skills

Client management

Cross-functional collaboration

Written communication in English

Verbal communication in English

Project management

Problem solving & analysis

AI literacy

Tools

Google Docs/Slides/Sheets

Job description

Monks is seeking an Account Director to lead day-to-day relationships with a large tech client, guiding strategy, creative, and delivery teams to meet business goals. You will partner with client stakeholders and internal teams to ensure proactive, structured guidance and timely, high-quality work.

The ideal candidate brings 7+ years in fast-paced client-side or agency marketing, strong English communication, cross-functional experience, and a proactive, problem-solving mindset in a global