Head of Operations & Strategic Delivery

Monks; Los Angeles (CA); Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company contribution

Paid parental leave

15 company-wide holidays

Job summary

Monks, a digital-first operating brand, seeks a Director of Operations in Los Angeles to drive operational excellence and financial discipline across a major telecommunications account. You will partner with executive leadership to optimize efficiency, procurement, and capacity, and empower delivery teams by streamlining processes and removing roadblocks without direct day-to-day PM supervision.

You will focus on capacity planning, staffing strategies, and cross-functional collaboration, with an

Qualifications

• 8+ years in senior account or operations leadership.
• Experience in high-velocity agency or client-services environments.
• Direct experience with capacity planning, staffing strategies, and workload forecasting.
• Financial partnering across budget management and reconciliation.
• Procurement workflow oversight and vendor relations.
• Ability to institutionalize scalable operating processes and cross-functional Ways of Working.
• Ability to influence stakeholders within complex matrixed organizations.

Responsibilities

• Oversee daily operations to align workflows with business needs.
• Establish account-wide rhythms, reporting structures, and accountability.
• Identify operational risks and develop mitigation strategies.
• Drive consistency across tools, documentation, and ways of working.
• Provide visibility to senior leadership on account health, priorities, and critical issues.
• Partner with Finance and Talent on staffing forecasts, hiring, and freelance strategy.
• Support PM leadership with scalable solutions and processes.
• Develop cross-functional resolution for department-level issues.
• Institutionalize account-wide processes to improve efficiency and clarity.

Skills

Account leadership

Operational excellence

Staffing forecasting

Budget management

Procurement oversight

Cross-functional collaboration

Risk mitigation

Leadership influence

Tools

Budgeting software

Procurement systems

Job description

Monks, a digital-first operating brand, seeks a Director of Operations in Los Angeles to drive operational excellence and financial discipline across a major telecommunications account. You will partner with executive leadership to optimize efficiency, procurement, and capacity, and empower delivery teams by streamlining processes and removing roadblocks without direct day-to-day PM supervision.

You will focus on capacity planning, staffing strategies, and cross-functional collaboration, with an