Contingent Workforce Onboarding Lead

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is hiring a Contingent Workforce Coordinator in Miami, FL. This role oversees the non-employee lifecycle, ensuring proper classification, onboarding, maintenance, extensions, and offboarding within Workday and ServiceNow.

You will coordinate with Legal, HR, Finance, and Supply Chain to finalize contracts, enforce training/NDAs, and manage access provisioning. Strong attention to detail and communication are essential.

Qualifications

• 2+ years of contingent workforce program coordination experience.
• Familiarity with onboarding, offboarding, credentialing, and compliance processes.
• Technology, hospitality, or travel industry experience is a plus.

Responsibilities

• Manage the end-to-end non-employee lifecycle — intake, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.
• Validate worker classification (MSP / contractor / temp / employee) at intake with Legal and HR.
• Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.
• Ensure required training and NDAs are assigned and completed before access is granted; track completion and escalate gaps.
• Own access provisioning/deprovisioning in coordination with Access Management teams.
• Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.
• Support User Access Reviews (UARs).
• Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.
• Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.
• Ad-hoc reporting as needed.

Skills

Methodical

Attention to detail

Documentation

Problem solving

Teamwork

Communication

Education

Associate's degree

Job description

Norwegian Cruise Line Holdings Ltd. is hiring a Contingent Workforce Coordinator in Miami, FL. This role oversees the non-employee lifecycle, ensuring proper classification, onboarding, maintenance, extensions, and offboarding within Workday and ServiceNow.

You will coordinate with Legal, HR, Finance, and Supply Chain to finalize contracts, enforce training/NDAs, and manage access provisioning. Strong attention to detail and communication are essential.