Contingent Workforce Coordinator

NCL Bahamas Ltd.; Miami (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a professional to manage the end-to-end non-employee lifecycle, including onboarding, maintenance, extensions and offboarding of contractors.

You’ll ensure correct classification, compliance, training, and access provisioning in Workday and ServiceNow. Collaborating with Legal, HR, Finance, and Supply Chain, you will drive consistency, accuracy and timely contract execution, while tracking data and supporting access reviews.

Qualifications

• Associate's degree required; field not specified.
• 2+ years of contingent workforce program coordination experience.
• Familiarity with onboarding, offboarding, credentialing and compliance.
• Experience in technology, hospitality, or travel industries is a plus.

Responsibilities

• Manage end-to-end non-employee lifecycle in Workday and ServiceNow.
• Validate worker classification at intake with Legal and HR.
• Coordinate with Finance, Supply Chain and Legal on contracts and SOWs.
• Ensure training and NDAs are assigned/completed before access.
• Own access provisioning/deprovisioning with Access Management teams.
• Maintain non-employee data: start/end dates, vendor, tenure, renewals.
• Support User Access Reviews and tenure-based triggers.
• Serve as main point of contact for hiring managers and vendor leads.
• Provide ad-hoc reporting as needed.

Skills

Workday

ServiceNow

Contracting processes

Attention to detail

Stakeholder collaboration

Education

Associate's degree

Tools

MSP/Contractor classification systems

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Manage the end-to-end non-employee lifecycle of non-employee onboarding, maintenance, extensions, and offboarding, ensuring all contractors are correctly classified, compliant, trained, provisioned, and offboarded.

POSITION RESPONSIBILITIES

• Manage the end-to-end non-employee lifecycle — intake, classification, onboarding, maintenance, extensions, and offboarding — in Workday and ServiceNow.
• Validate worker classification (MSP / contractor / temp / employee) at intake with Legal and Human Resources to prevent misclassification and co-employment risk.
• Coordinate with Finance (budget), Supply Chain (sourcing), and Legal (SOW execution) and complete the contingent worker contract in Workday.
• Ensure required training and NDAs are assigned and completed before access is granted; track completion and elevate gaps.
• Own access provisioning/deprovisioning in coordination with Access Management teams.
• Maintain the non-employee data record — start/end dates, sponsor/supervisor, vendor, tenure clock, and renewal/expiration key dates.
• Support User Access Reviews (UARs).
• Track tenure/length-of-service against policy and trigger review/extension or conversion workflows via the VMO exception process.
• Serve as the single point of contact for hiring managers and vendor account leads on onboarding questions and process education.
• Ad-hoc reporting as needed.

QUALIFICATIONS

• DEGREE TYPE: Associate's degree
• FIELD(S) OF STUDY: N/A
• EXPERIENCE 2+ years of experience in contingent workforce program coordination
• Familiarity with workforce onboarding, offboarding, credentialing, and compliance processes
• Technology, hospitality, or travel industry experience is a plus

COMPETENCIES & SKILLS

• Methodical approach to workflow management
• Exceptional attention to detail
• Proficiency in maintaining documentation and tracking metrics
• Strong problem-solving skills
• Excellent teamwork abilities
• Strong communication skills (written and verbal) with the ability to collaborate effectively with internal and external stakeholders

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together.

Please introduce yourself and let’s get connected Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company.

If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you! Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036.

To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc