Contents Crew Chief — Restoration Team Lead

IICRC; Chantilly (VA); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Paid Holidays

Earned Commissions

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Dental insurance

Job summary

SERVPRO is hiring a Contents Crew Chief for our Chantilly Office. This front-line role coordinates, monitors, and performs work on restoration projects to ensure a positive customer experience and high-quality outcomes.

The position requires a valid driver's license, at least 1 year of restoration experience, and is eligible for a robust benefits package including health, vision, dental, and 401(k) matching. IICRC certification is a plus but not required.

Qualifications

• Valid driver's license required.
• 1+ year experience in restoration or contents cleaning preferred.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer experience and overall satisfaction through project lifecycle.
• Supervise contents technicians and communicate clear expectations.
• Document detailed job files to support services provided.
• Manage labor and consumable item usage on projects.
• Coordinate with project manager and office staff on progress and issues.
• Follow OSHA safety guidelines and protect assets.
• Coach and train restoration technicians.

Skills

Valid driver's license

Ability to lift 50–100 lbs

Excellent customer service

Education

High school diploma/GED

Job description

SERVPRO is hiring a Contents Crew Chief for our Chantilly Office. This front-line role coordinates, monitors, and performs work on restoration projects to ensure a positive customer experience and high-quality outcomes.

The position requires a valid driver's license, at least 1 year of restoration experience, and is eligible for a robust benefits package including health, vision, dental, and 401(k) matching. IICRC certification is a plus but not required.